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Results for Learning Path: Personal Performance

  • Are You Going to Get That?

    How to best handle phone calls while also helping another customer in person.

    #81 ID:110 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Customer Service Closed Captioned
  • Ask Fact and Feeling Questions

    Asking questions to understand a problem

    #82 ID:18 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Bad Apples™: How to Deal with Difficult Attitudes

    Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

    #83 ID:48 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding Closed Captioned
  • Being Accountable and Flexible

    How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.

    #84 ID:399 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Collaboration Closed Captioned
  • Being Positive and Proactive

    How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.

    #85 ID:398 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership Closed Captioned
  • Believe It!

    Having faith and believing in your dream is a major part of achieving it! It can be difficult during the obstacles to maintain that faith and belief in ourselves. Having a mentor or a coach during those tough times can make a tremendous difference in achieving your dream.

    #86 ID:1840 Topic: Motivation Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism, Coaching & Mentoring Closed Captioned
  • Brainstorming

    Managing the brainstorming process during a meeting.

    #87 ID:426 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)

    Most of us have responded poorly to an emotional trigger at one time or another. Usually we realize after the fact that our response didn’t help matters. It is common for us to get caught in patterns or cycles (Flight) of poor responses to conflict triggers with people in our families, with our friends and with people at work. Using a Flight response may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.

    #88 ID:1475 Topic: Conflict Resolution Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Interpersonal Skills Closed Captioned
  • Cell Phones, Pagers, Etc.

    Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.

    #89 ID:434 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Challenging a Learning Point

    Handling an objection to a key content point during a training session.

    #90 ID:433 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Change Is Not in My Vocabulary

    Dealing with a coworker who is resistant to change.

    #91 ID:45 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Collaboration Closed Captioned
  • Clarify Change (set-up)

    Using clarification techniques to feel comfortable with a change in process

    #92 ID:407 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Clarify Goals and Identify Concerns

    The importance of knowing what you want to achieve in order to solve problems.

    #93 ID:19 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Communication & Influencing Closed Captioned
  • Commit to Change (set-up)

    How to gain commitment for a change

    #94 ID:411 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Communicate about Change (resolution)

    The importance of communication when dealing with change

    #95 ID:410 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Communicate About Change (Set-Up)

    The importance of communication when dealing with change.

    #96 ID:409 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Communicate and Listen

    How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.

    #97 ID:401 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Collaboration Closed Captioned
  • Compliance is Just The Beginning: Ethical Situations to Consider

    For thousands of years’ philosophers have studied issues of ethics and morality in an effort to provide guidance on how we can improve our lives by making better ethical decisions. This program will present you with ethical situations for you to consider using the three steps to ethical decisions process. You’ll have the opportunity to explore the options and determine the best choice.

    #98 ID:1052 Topic: Ethics Learning Paths: Ethics & Compliance, Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Leadership, Professionalism Closed Captioned
  • Conflict 101™ - The Fight Response

    It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

    #99 ID:1962 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Conflict 101™ - The Flight Response

    When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

    #100 ID:1963 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned