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Results for Learning Path: Personal Performance

  • Team Spark: Adapt to Encourage Growth

    Adaptive communication is a skill that is also critical to organizational growth. Keeping something the same just “because this is the way we have always done it” hinders an organization from innovating and progressing. Adaptation taps into employee skill sets and allows people to utilize their diversity to improve upon old “songs”, making a new version that supports growth.

    #301 ID:1579 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Team Builder or Retention Aid, Teamwork
  • Team Spark: Assess Your Communication Style

    When communicating with others, particularly people from other countries, it is important to recognize when your communication style has become outdated and when it is time to upgrade to a new technique.

    #302 ID:1581 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder or Retention Aid, Teamwork
  • Team Spark: Be Open to How Work Gets Done

    Being open and flexible about how work gets done, especially on diverse teams with many different perspectives, invites healthy collaboration and the collective pull of the entire team towards the end goal.

    #303 ID:1565 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Collaboration
  • Team Spark: Check Assumptions Before Judging

    When judging the “dance” of another person, especially across differences such as culture, be careful about making judgments based upon what you think is important. Focusing on their “feet” while communicating may mean you are missing the most important part of their dance.

    #304 ID:1580 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder or Retention Aid, Teamwork
  • Team Spark: Cheer on Collaboration

    An outside energetic and supportive cheerleader can prove essential to the success of the team by offering words of encouragement, and if needed, expertise, suggestions, or technical support.

    #305 ID:1566 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Collaborate Outside Of Your Team

    By collaborating with someone outside of their team, employees bring a broader view to their work. With a more diverse perspective, new insights are gained and the chances of success are increased.

    #306 ID:1567 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Collaboration
  • Team Spark: Collaboration with Skill

    Courting a business partner from a different country or cultural background may require research on their cultural views on business relationships, developing trust, negotiation, and communication styles.

    #307 ID:1568 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Compromise For A Common Goal

    Compromise during collaboration can create the strongest and most compelling outcomes when working on teams, projects, and organizational challenges. The best results come from everyone being willing to compromise in order to achieve the end result.

    #308 ID:1569 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Collaboration
  • Team Spark: Craft Your Message With Purpose

    Communication across differences is often done in a similar fashion. However, taking time to think about who, when, and how a message will be received allows the sender to craft a much more effective message that will produce much better results.

    #309 ID:1582 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Create Structure to Help Bridge Barriers

    The lack of face-to-face interaction reduces the team’s ability to adjust and adapt as quickly as a team that is located all at one site. In situations like this, having a clearly defined structure detailing everyone’s role and responsibilities is a key to success.

    #310 ID:1583 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Cross-Pollinate to Spark Innovation

    Within companies and teams, employees have the important role of sharing ideas between groups, departments, and teams. This “cross-pollination” of ideas helps to unlock the inherent creativity and innovation that lies within a company, but may need a spark from another source to bring it to life.

    #311 ID:1584 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Cultivate a Collective Instinct

    Collective effort can result in outcomes that are impossible when attempted as an individual. When working collectively with people from diverse backgrounds, we have an even greater pool of resources and expertise with which to successfully navigate times of great challenge.

    #312 ID:1570 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Collaboration
  • Team Spark: Find the Common Beat

    Similar to a band with many different instruments playing together, a diverse team consists of many different personalities working together. While this diversity allows for innovation and creativity, it also makes it more difficult for team members to keep the same tempo. It is the role of the team member with the drummer personality to keep everyone communicating and completing tasks on time.

    #313 ID:1585 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Professionalism, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Honor Unique Contributions

    The individual brilliance of an employee is not always realized until a group comes together to collaborate. Working with other employees on diverse teams helps each team member to tap into their creativity, often producing ground breaking products and services that could only be discovered through collaboration.

    #314 ID:1571 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Invest Time to Build Trust

    When working on diverse teams, developing trust may take longer due to background differences and different views on what trust means and how it is earned. Building confidence helps to resolve communication issues that may impede team progress. A trusting team will be able to function as a cohesive unit when critical decisions have to be made.

    #315 ID:1572 Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Leverage Broad Expertise

    Like building a skyscraper, collaboration on large projects works best when you bring together a team with diverse areas of expertise. On-going and continuous collaboration among disciplines helps to ensure that your project achieves all of its goals when it is completed.

    #316 ID:1573 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Mix Diverse Personalities

    When combined haphazardly, people can clash instead of cohere, resulting in a “failed launch.” Creating a team comprised of diverse individuals may require a more careful balancing of components, but in the end provides the opportunity for brilliant results when done with careful thought and respect.

    #317 ID:1574 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity, Team Builder, Discussion Trigger, Collaboration
  • Team Spark: Pay Attention To Nonverbal Communication

    While your colleagues in the workplace communicate both verbally and non-verbally, understanding how to interpret their nonverbal communication can be a great advantage. Keep in mind that the meaning behind body language and facial expressions may vary from culture to culture, so it is always good to check for understanding.

    #318 ID:1586 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Proverb - Be Creative

    Spark team communication around supporting team members when they choose to set their own course in how they complete work.

    #319 ID:1595 Topic: Motivation Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Be Patient

    Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.

    #320 ID:1596 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Deal with Little Issues

    Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).

    #321 ID:1597 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Don't Insult Someone Who Can Take Care of You

    Spark team communication about how to better understand each other so that we don’t offend each other.

    #322 ID:1598 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Don't Look at the Mistake

    Spark team communication around root cause analysis and correcting workplace mistakes.

    #323 ID:1591 Topic: Team Builder Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Discussion Trigger, Conflict Resolution, Teamwork
  • Team Spark: Proverb - Don't Waste Your Efforts

    Spark team communication around project or product completion.

    #324 ID:1592 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Each Person Is Unique

    Spark team communication around how we can use our unique skills and abilities more effectively as individuals, or as a team.

    #325 ID:1593 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, Team Builder, Discussion Trigger
  • Team Spark: Proverb - Everyone Makes Mistakes

    Spark team communication around how to handle mistakes when they are made.

    #326 ID:1594 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Professionalism, Team Builder, Discussion Trigger
  • Team Spark: Proverb - Expecting Different Results Without Change Is Unrealistic

    Spark team communication around project or team turnaround without careful analysis of the current situation - and understanding what might need to change in order to achieve the results expected.

    #327 ID:1599 Topic: Change Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger
  • Team Spark: Proverb - Giving Up Too Easily

    Spark team communication around tips for keeping the team focused and on task when facing challenges.

    #328 ID:1600 Topic: Motivation Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - If Everyone Has The Responsibility; Nothing Gets Done

    Spark team communication on having specific ownership to help ensure a task is completed.

    #329 ID:1601 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - If You Don't Communicate, You'll Get Burned

    Spark team communication on what we can do to better communicate with people inside and outside of the team.

    #330 ID:1602 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Many Things Require People To Work Together to Achieve a Goal

    Spark team communication on the consequences if we try to complete a big project without excellent teamwork.

    #331 ID:1603 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger
  • Team Spark: Proverb - People Judge Things from Their Experience Not the Wider World

    Spark team communication on how looking at something from just one perspective can impact the team.

    #332 ID:1604 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Unconscious / Hidden Bias
  • Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message

    Spark team communication on how kindness can help us achieve our desired end result on both projects and personal pursuits.

    #333 ID:1605 Topic: Professionalism Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Respect, Discussion Trigger
  • Team Spark: Proverb - Planning Needs to Be Paired with Action

    Spark team communication on we can empower the key action oriented team members to help us know when to move forward.

    #334 ID:1606 Topic: Change Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
  • Team Spark: Proverb - Short-term Investments Result in Long Term Gains

    Spark team communication on how to balance our short and long term objectives (at the organization or project level).

    #335 ID:1607 Topic: Goals and Goal Setting Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger
  • Team Spark: Proverb - Take Responsibility For The Results

    Spark team communication understanding the need to reevaluate how people are given responsibility.

    #336 ID:1608 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Title But No Authority

    Spark team communication on authority and how it can also be seen as influence.

    #337 ID:1609 Topic: Leadership Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - When You Fight Amongst Yourselves, Others Win

    Spark team communication on getting caught up among ourselves so much that we lose focus on the big picture.

    #338 ID:1610 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - When You Solve One Problem, There Are Always More Problems

    Spark team communication on the complimentary skills that each person brings to the team that will help us to solve problems.

    #339 ID:1611 Topic: Problem Resolution Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger, Conflict Resolution
  • Team Spark: Proverb - Work With What You Have

    Spark team communication on being creative and getting the job done with limited resources.

    #340 ID:1612 Topic: Change Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
  • Team Spark: Proverb - Working Together You Can Achieve More

    Spark team communication on how we can work better as a team when we face our large projects.

    #341 ID:1613 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger
  • Team Spark: Proverb - You Are Limited by What Ties You Down

    Spark team communication on how have we faced limitations in the past and yet overcome them.

    #342 ID:1614 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger
  • Team Spark: Teach Team Shorthand to New Team Members

    Most work teams tend to develop their own compressed language that allows team members to communicate quickly and easily with each other. When outsiders join the team, this shorthand may be hard to understand or learn, resulting in conflict and frustration, especially if people are from different cultural backgrounds.

    #343 ID:1587 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Tell Stories to Build Strong Communities

    Storytelling is at the heart of what makes us human and is a universal tool used by groups of people to explain who they are and the experiences that shaped their history. While we might not use cave drawings anymore, we still use storytelling to capture collective histories and lessons learned.

    #344 ID:1588 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Understand Your Expertise

    Diverse teams with members from different backgrounds will offer an even greater variety of expertise and personalities. While it may take an increased amount of respect and awareness to work in concert, the team has a greater potential for victory.

    #345 ID:1575 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Use a Mediator to Help Stalemates

    Asking for the assistance of a “referee” or a neutral, third party colleague, may provide the necessary insight to tease out the cause of the miscommunication, which could be rooted in cultural, generational, or personality style differences.

    #346 ID:1589 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Use Intuition to Foster Better Teamwork

    When you devote time and effort to communicating with a colleague, especially one from a background different than your own, you can improve the fluency of your communication and eventually be able to detect minute changes in these communications.

    #347 ID:1590 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Understanding Difficult People

    This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.

    #348 ID:1481 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Discussion Trigger, Teamwork, Collaboration
  • Using Your Senses

    Participants will be made more fully aware of how things can be when everyone at the organization is on the “same page.”

    #349 ID:1413 Topic: Culture Commitment Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Training Support, Energizer or Team Builder
  • Discussion Card: Coaching Others

    These easy-to-use cards provide a simple model (C.O.A.C.H.) along with thought-provoking questions on effectively coaching others in the workplace and beyond. These cards are great for a quick training reminder, mentor support or conversation starter.

    #350 ID:1800 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Training Support, Team Builder or Retention Aid, Collaboration, Learning Reinforcement
  • Discussion Card: Collaboration

    These easy-to-use cards provide a simple model (T.E.A.M. U.P.) along with thought-provoking questions on the power of collaboration and effective teamwork in the workplace. These cards are great for a quick training reminder or conversation starter.

    #351 ID:1785 Topic: Teamwork Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Management, Discussion Trigger, Culture Commitment, Energizer or Team Builder, Team Builder or Retention Aid, Collaboration, Learning Reinforcement
  • Discussion Card: Difficult Conversations

    Having a crucial discussion with coworkers and/or employees could mean the difference between resolving an issue or disrupting a relationship. These easy-to-use cards provide a simple model (S.O.R.T. O.U.T.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

    #352 ID:2014 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement
  • Discussion Card: Mentoring 101

    These easy-to-use cards provide a simple model (M.E.N.T.O.R.) along with thought-provoking questions on the power of effective mentoring. These cards are great for a quick training reminder, mentor support or conversation starter.

    #353 ID:1795 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Discussion Trigger, Training Support, Culture Commitment, Energizer or Team Builder, Team Builder or Retention Aid, Retention Aid, Learning Reinforcement
  • Discussion Card: Nonverbal Communication

    Did you know that 55% of communication with others happens without words? That means your body language is key in your daily conversations. These easy-to-use cards provide a simple model (W.A.T.C.H.) along with thought-provoking questions to help learners understand the importance of nonverbal communication - helping leaders, managers and supervisors address individual or team issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #354 ID:2097 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Teamwork, Leading, Training Activities, Communication & Influencing, Learning Reinforcement
  • Discussion Card: Providing & Receiving Feedback

    These easy-to-use cards provide a simple model (A.D.V.I.C.E.) along with thought-provoking questions on the power of effective feedback (for both managers and employees). These cards are great for a quick training reminder, mentor support or conversation starter.

    #355 ID:1799 Topic: Evaluation Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Management, Discussion Trigger, Training Support, Team Builder or Retention Aid, Learning Reinforcement
  • Bad Apples - Opening Montage & Five Steps

    Deal with the challenge of getting work done when dealing with difficult or unpleasant attitudes.

    #356 ID:39 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Collaboration Closed Captioned
  • Conflict 101™ - Conflict Strategy Overview

    Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home.

    #357 ID:1965 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Courage 2 Coach™ - Program Introduction/Model

    This engaging video lays out the Courage 2 Coach™ (C2C) model for effective coaching. A narrator/coach works through a high level coaching scenario using a dramatic situation.

    #358 ID:1721 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism, Problem Resolution Closed Captioned
  • Everybody Wins - Opening Montage/Three-Step Process/Team Example

    Turn conflict into collaboration by following a three-step process

    #359 ID:74 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Diversity, Management, Professionalism Closed Captioned
  • Glad I Could Help - Opening Montage/Service Attitude Introduced

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    #360 ID:108 Topic: Customer Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Life is a Series of Presentation - Introduction

    Introduces the concept that life is a series of presentations

    #361 ID:218 Topic: Communication Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Mentoring 101™ - The Basics: Program Introduction

    Our lives are filled with changes, new opportunities. And when those come along, it helps to have someone who knows the ropes who can help you -- a mentor.

    #362 ID:1959 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Professionalism, Collaboration Closed Captioned
  • Motivation: Dream it. Walk it. Believe it.™ Program Introduction

    People often look at self-motivated individuals and wonder...how do they do it? Where does this internal drive come from? What most of us don’t realize is that we already have the knowledge, skills, and abilities to be self-motivated. We have the power to choose our behavior and our responses in any situation, at any time. We already have the power to be self-motivated...we just need a clear map of how to get there.

    #363 ID:1841 Topic: Motivation Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Leadership Closed Captioned
  • Once and For All: Program Introduction

    The longer we allow employee performance issues to continue, the more we put productivity and the effectiveness of our department, team or organization at risk.

    #364 ID:1875 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)

    Introduces five cultural continuums that impact how people from around the world interact and work together & introduces a four-step process for engaging in effective intercultural communication.

    #365 ID:475 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect Closed Captioned
  • Program Introduction (T.I.M.E. Model)

    People all seem to have one thing in common...They all have to deal with conflict...whether at work or at home. It’s a part of life. There is a simple, yet very effective way to deal with conflict. Use T.I.M.E. to your advantage.

    #366 ID:1951 Topic: Conflict Resolution Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Ready. Set. CHANGE! - Opening

    Adapting to a restructure change

    #367 ID:257 Topic: Change Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • S.A.L.E.™: Supporting the Sales Process - Program Introduction

    Opening montage/introduction of Supporting the Sale program.

    #368 ID:594 Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Win the S.A.L.E.™: One Step at a Time - Program Introduction

    Program opening/sets the stage for One Step at a Time.

    #369 ID:600 Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Win the S.A.L.E.™: Putting It All Together - Program Introduction

    Program opening/sets the scene for Putting It All Together.

    #370 ID:598 Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism
  • WorkSmarts - Program Opening/Four Key Strategies

    Introduction of four strategies for being work smart.

    #371 ID:397 Topic: Professionalism Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Collaboration, Problem Resolution Closed Captioned
  • Bad Apples - Program Conclusion/Review Five Steps

    Review a five-step strategy for dealing with bad attitudes.

    #372 ID:47 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Collaboration Closed Captioned
  • Clarify. Communicate. Commit.

    Summary of process involved in productively responding to change.

    #373 ID:261 Topic: Change Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Conflict 101™ - The Bottom Line

    There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.

    #374 ID:1966 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Courage 2 Coach™ - Program Conclusion / The Bottom Line

    This quick video provides a quick summary of the C2C model and how it's simplicity is still a powerful way to get the most out of your employees. The bottom line... coaching works!

    #375 ID:1722 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"

    Summary of how to use the three steps involved in turning conflict into collaboration

    #376 ID:78 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Professionalism Closed Captioned
  • Glad I Could Help - Program Conclusion/Summary/Review

    Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

    #377 ID:118 Topic: Customer Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • I Can A.C.E. That Problem

    Review and reinforce the A.C.E. It!™ problem-solving model.

    #378 ID:23 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Johnny the Bagger® - Final Thought

    How to provide service from the heart

    #379 ID:405 Topic: Customer Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism, Customer Service
  • Life IS a Series of Presentations - P.O.I.N.T. Model Review

    Summarizes how to effectively inform,inspire and influence others by using the P.O.I.N.T. Communication Model

    #380 ID:226 Topic: Communication Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Motivation: Dream it. Walk it. Believe it.™ Program Conclusion

    There is nothing stopping us from beginning our journey. Remember to reassess from time to time what it is you want and where you are going. Because we change - our goals can change. It is important to ask yourself along the way...is this still what I want? And, if so, do I still want it for the same reasons?

    #381 ID:1842 Topic: Motivation Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Goals and Goal Setting Closed Captioned
  • Once and For All: Program Summary

    Once you’ve reached the last chance option with an employee, expectations and consequences have been clearly communicated. Now it’s time to draw a conclusion. Does the employee have the right skills and/or motivation?

    #382 ID:1876 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Open Mind, Open World: Improving Intercultural Interactions™ (Close)

    Summarizes the five cultural continuums and the four-step O.P.E.N. communication process.

    #383 ID:477 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect Closed Captioned
  • Program Summary (Recapping the T.I.M.E. Model)

    Conflict resolution success! We need to take a moment...to give ourselves some time. Then, identify a positive response. Next, we manage our emotions so we won’t over react or take it personally. And finally, we envision a successful outcome.

    #384 ID:1952 Topic: Conflict Resolution Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • S.A.L.E.™: Supporting the Sales Process - Program Conclusion

    Summary of the Supporting the Sale program.

    #385 ID:595 Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Win the S.A.L.E.™: One Step at a Time - Program Conclusion

    Conclusion for the One Step at a Time program.

    #386 ID:601 Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Win the S.A.L.E.™: Putting It All Together - Program Conclusion

    Summary/closing for the Putting It All Together program.

    #387 ID:599 Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism
  • WorkSmarts - Program Closing/Strategy Review

    A good review of the strategies for working smart.

    #388 ID:402 Topic: Professionalism Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Collaboration Closed Captioned
  • Anti-Social

    This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.

    #389 ID:645 Topic: Professionalism Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Interpersonal Skills
  • Awkward Moments

    This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).

    #390 ID:630 Topic: Professionalism Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Leadership
  • Helping Hands

    When there is disagreement on how work gets done

    #391 ID:658 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Motivation, Leadership
  • Recruiting a New Member

    Asking an existing employee to take on a mentoring role for a new employee.

    #392 ID:466 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • Scent-sitive Subjects

    When a coworker's body odor and perfume have a negative impact on others

    #393 ID:627 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity, Harassment, Professionalism
  • Shared Resources

    When a colleague monopolizes shared resources

    #394 ID:659 Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership
  • Sharing the Load

    This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.

    #395 ID:652 Topic: Management Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity, Professionalism, Inclusion, Respect
  • Suspicion

    Withholding important information

    #396 ID:644 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Management, Professionalism
  • Teamwork

    What is an "unfair advantage" when you are up for a promotion?

    #397 ID:622 Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Motivation, Interpersonal Skills
  • The Rivals

    Handling conflict between two employees

    #398 ID:623 Topic: Interpersonal Skills Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management, Professionalism, Conflict Resolution
  • Union Fliers

    How to handle the possibility of union organization

    #399 ID:625 Topic: Problem Resolution Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • Weighty Issues

    Physical appearances and job requirements

    #400 ID:633 Topic: Professionalism Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Diversity, Interpersonal Skills, Management, Inclusion, Respect