Search TAG® Library (453 Assets Found)

Results for Learning Path: Leadership

  • ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)
    New Asset

    When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

    #1 ID:2094 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned
  • ATTITUDE!™ Resolving Difficult Situations in the Workplace
    New Asset

    Powerful tools to fix everyday workplace issues! Let's be honest, nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

    #2 ID:2093 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned
  • Mentoring 201™ - The Next Steps for Success
    New Asset

    A mentor is one of any organization’s greatest resources. Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase. Mentoring 201 takes a closer look at some key elements of the mentor/mentee relationship that includes: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.

    #3 ID:2098 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interpersonal Skills, Leadership, Professionalism, Collaboration Closed Captioned
  • Drawing the Line: Creating a Harassment-Free Workplace™ (California Mgr/Sup Version)

    Completely Updated for 2018 Refresher Training! A detailed course on harassment prevention that addresses California AB1825, AB2053, SB396 and CA FEHA requirements. This course consists of 12 modules and is designed especially for supervisors & managers. Workplace bullying (abusive conduct) and gender discrimination are also discussed and addressed in this course.

    #4 ID:920 Topic: Harassment Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Advantage Plus Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management, Sexual Harassment, Discrimination, Abusive Conduct, Gender Identity Course Level: Intermediate Seat Time: Minimum 120 Minutes
  • ENOUGH!™ The Consequences of Sexual Harassment (eLearning for Managers)

    Understanding the deep consequences of workplace sexual harassment is paramount to preventing it. Managers and supervisors are held to a higher legal standard in sexual harassment cases. ENOUGH! is an interactive course providing the education, guidance and authority to help managers rise to the challenge of preventing, recognizing and reporting sexual harassment in the workplace. The active bystander concept is also covered. When it comes to workplace sexual harassment... enough is ENOUGH!

    #5 ID:2065 Topic: Sexual Harassment Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management Course Level: Foundational Seat Time: 50 Minutes
  • Courage 2 Coach™

    Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

    #6 ID:1711 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Peer Today, Boss Tomorrow™: Navigating Your Changing Role

    Help newly promoted managers/supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss.

    #7 ID:248 Topic: Leading Learning Path: Leadership Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, New Supervisor Closed Captioned
  • TrainingBytes® - Please Call Me Jessica, Not Bill™

    Transitioning to a different gender is a deeply personal decision. There are many unknowns and the added stress of how the workplace will accept the transitioning employee is very real. When discussing with and supporting (being an ally) an employee or co-worker going through the transition, the bottom line and key to personal and team success is simple... it all comes down to respect. This powerful video captures the emotion and fears of a transitioning employee.

    #8 ID:1494 Topic: Respect Learning Paths: Diversity, Inclusion & Respect, Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Inclusion, Discussion Trigger, Gender Identity Closed Captioned
  • Mentoring 101™  - The Basics

    When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing. Some organizations have official mentors while others have an informal approach to mentoring. No matter how it happens, as a mentor, you’re filling a vital role to the on-going success of your organization.

    #9 ID:1752 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interpersonal Skills, Leadership, Professionalism, Collaboration Closed Captioned
  • L.E.A.D. with Integrity™: Promoting a Culture of Ethical Conduct and Compliance

    Help managers and supervisors step up to the daily task of promoting ethical conduct and ensuring compliance. Using the L.E.A.D. model your managers, directors, supervisors and team leaders will develop the skills needed to foster, influence and sustain a culture of ethics and compliance.

    #10 ID:155 Topic: Ethics Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism Closed Captioned
  • Five Completely Sane People

    It's sometimes tough bringing a group of diverse and free-thinking individuals together on a team - and expect them to immediately gel. This video demonstrates the work needed to get the best from a multi-generational team. Includes varying views of appropriate business etiquette.

    #11 ID:104 Topic: Diversity Learning Paths: Diversity, Inclusion & Respect, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion, Respect, Generational Challenges Closed Captioned
  • Conflict 101™

    Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.

    #12 ID:1830 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™ (Managers)

    As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.

    #13 ID:1460 Topic: Conflict Resolution Learning Path: Leadership Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Management, Professionalism Closed Captioned
  • Legal Briefs™ Family and Medical Leave Act

    The Family and Medical Leave Act (FMLA) provides employees with health problems and family challenges the opportunity to deal with those issues without having to worry about the impact on their careers. Managers and organizations need to be aware of the purpose and benefits of the FMLA and make sure they are correctly communicating and interpreting the law to employees.

    #14 ID:1560 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Leadership, Management, New Supervisor Course Level: Intermediate Seat Time: 30 Minutes
  • Legal Briefs™ The Americans with Disabilities Act: Tough Questions & Straight Answers

    By taking this updated eLearning course, your managers will learn how the ADA impacts them and their employees and find key answers to their most frequently asked questions. With critical legal information to guide decision making, this course helps managers understand their responsibilities under the ADA and how to sort through tough issues and respond effectively.

    #15 ID:693 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Leadership, Respect Course Level: Intermediate Seat Time: 30 minutes
  • Peer Today, Boss Tomorrow™: Navigating Your Changing Role (eLearning Classic)

    Help new managers promoted from within get up to speed fast. This course presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they’re likely to encounter as they assume their new role. Key strategies, activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly.

    #16 ID:678 Topic: Management Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, New Supervisor, Onboarding Course Level: Foundational Seat Time: 30 - 45 minutes
  • The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations

    This eLearning course is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

    #17 ID:696 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • The Three-Dimensional Interview: Evaluating for Capability, Commitment & Chemistry™

    This updated eLearning course shows how to take the guesswork out of evaluating candidates and selecting the right person for the job. Get practical, step-by-step instructions for how to effectively plan and conduct consistent, structured interviews.

    #18 ID:700 Topic: Management Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Leadership, Professionalism, Hiring & Recruiting Course Level: Intermediate Seat Time: 30 - 45 minutes
  • Got Leadership?™ Understanding Generation Y (Millennials)™

    With four generations in the workforce today, there are both challenges and opportunities to working on multi-generational teams. In this module, we will be concentrating on Gen Y - the newest generation to enter the workplace (with different expectations and work styles).

    #19 ID:1082 Topic: Diversity Learning Paths: Diversity, Inclusion & Respect, Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Management, Onboarding, Generational Challenges Course Level: Intermediate Seat Time: 11 Minutes
  • Coaching and Feedback Essentials: An Advantage eLearning Course

    This course is designed to empower the learner to: 1) Define “coaching” and discuss the benefits, 2) Identify ways to inspire, encourage and challenge their team, 3) Learn to use a coaching conversation template, and 4) Practice coaching.

    #20 ID:854 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Management, Conflict Resolution, Collaboration Course Level: Intermediate Seat Time: 35 minutes
  • Leadership 101

    Learners taking this course will quickly understand that leadership is the willingness and ability to influence those around them at all levels. They will also explore different methods for being more influential and identify leadership behaviors in a variety of situations. This course also helps learners determine ways to develop committed team members; and develop vision, mission and goal statements.

    #21 ID:888 Topic: Leadership Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Coaching & Mentoring, New Supervisor, Onboarding Course Level: Intermediate Seat Time: 35 Minutes
  • Transition to Boss Is...™

    Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.

    #22 ID:1417 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management, Professionalism, Learning Reinforcement
  • Discussion Card: Creating a Civil Workplace

    Being civil means interacting and responding courteously and respectfully. These easy-to-use cards provide a simple model (C.I.V.I.L.) along with thought-provoking questions on being polite towards others. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #23 ID:2006 Topic: Workplace Civility Learning Paths: Diversity, Inclusion & Respect, Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Leadership, Management, Inclusion, Respect, Discussion Trigger, Learning Reinforcement
  • Discussion Card: Inclusive Workplace

    These easy-to-use cards provide a simple model (I.N.C.L.U.D.E.) along with thought-provoking questions on creating inclusiveness in the workplace. These cards are great for a quick training reminder or conversation starter.

    #24 ID:1788 Topic: Inclusion Learning Paths: Diversity, Inclusion & Respect, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Leadership, Management, Professionalism, Respect, Discussion Trigger, Training Support, Culture Commitment, Team Builder or Retention Aid, Learning Reinforcement
  • Discussion Card: Micro-Affirmations

    These easy-to-use cards provide a simple model (I.N.V.O.L.V.E.) along with thought-provoking questions on small actions that include people. These cards are great for a quick training reminder or conversation starter.

    #25 ID:1796 Topic: Inclusion Learning Paths: Diversity, Inclusion & Respect, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Leadership, Management, Team Builder, Discussion Trigger, Training Support, Culture Commitment, Learning Reinforcement
  • Discussion Card: Micro-inequities

    These easy-to-use cards provide a simple model (I.G.N.O.R.E.) along with thought-provoking questions on small actions that tend to exclude people. These cards are great for a quick training reminder or conversation starter.

    #26 ID:1797 Topic: Micro-Inequities Learning Paths: Diversity, Inclusion & Respect, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Leadership, Management, Inclusion, Discussion Trigger, Training Support, Culture Commitment, Team Builder or Retention Aid, Learning Reinforcement
  • Discussion Card: Multicultural Interactions

    These easy-to-use cards provide a model (C.U.L.T.U.R.E.) and questions to address common issues in the multicultural workplace. These cards are great for a quick training reminder or conversation starter.

    #27 ID:1633 Topic: Diversity Learning Paths: Diversity, Inclusion & Respect, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Inclusion, Team Builder, Respect, Discussion Trigger, Training Support, Culture Commitment, Learning Reinforcement
  • Discussion Card: Resolving Conflict

    When it comes to resolving conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

    #28 ID:2013 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement
  • Discussion Card: Starting Conversations

    When it comes to having a tough conversation, just starting is often the most difficult part. These easy-to-use cards provide a simple model (S.P.E.A.K.) along with thought-provoking questions to create a respectful flow of communication. These cards are great for a quick training reminder, reinforcement or as a conversation generator for all employees and managers.

    #29 ID:2063 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement
  • Discussion Card: Unconscious Bias

    A colorful and right-to-the-point reminder card that provides a simple model (H.I.D.D.E.N.) for understanding unconscious bias as well as providing questions to address hidden bias in the workplace. These cards can be printed and distributed for a quick reminder or conversation starter.

    #30 ID:1640 Topic: Unconscious / Hidden Bias Learning Paths: Diversity, Inclusion & Respect, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Leadership, Management, Professionalism, Inclusion, Team Builder, Respect, Discussion Trigger, Learning Reinforcement
  • Discussion Card: Working Across Gender

    These colorful, easy-to-use cards provide a working across gender model (G.E.N.D.E.R.) and questions to address common gender-specific issues in the workplace. These cards are great for a quick training reminder or conversation starter.

    #31 ID:1635 Topic: Diversity Learning Paths: Diversity, Inclusion & Respect, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Management, Inclusion, Team Builder, Respect, Discussion Trigger, Training Support, Culture Commitment, Learning Reinforcement
  • Discussion Card: Working on Diverse Teams

    These easy-to-use, straight-to-the-point cards provide a simple model (R.E.S.P.E.C.T.) and questions to address common team issues and areas for improvement. These cards are great for a quick training reminder or conversation starter.

    #32 ID:1639 Topic: Teamwork Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Management, Inclusion, Team Builder, Respect, Training Support, Learning Reinforcement
  • Discussion Card: Working with Integrity

    These easy-to-use cards provide a simple model (I.N.T.E.G.R.I.T.Y.) along with thought-provoking questions on truth and honesty in the workplace. These cards are great for a quick training reminder or conversation starter.

    #33 ID:1786 Topic: Ethics Learning Paths: Ethics & Compliance, Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Professionalism, Discussion Trigger, Culture Commitment, Learning Reinforcement
  • ATTITUDE!™ Resolving Difficult Situations in the Workplace (eLearning)
    New Course

    Unless you're a psychologist, no one really likes to deal with a difficult attitude... If we're really truthful, most of us would rather walk on hot coals before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This interactive course helps by providing a 5-step process to tackling difficult situations.

    #34 ID:2099 Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Emotional Intelligence Course Level: Foundational Seat Time: 35 Minutes
  • Taking TIME to Lead™
    New Course

    As a supervisor or manager, you’re responsible for yourself and others. Your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.

    #35 ID:2103 Topic: Conflict Resolution Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Management, Leading Course Level: Intermediate Seat Time: 25 Minutes
  • TrainingBriefs™ Empowered Leadership
    New Course

    As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. So, you might ask yourself, “How do I maintain those relationships on a daily basis?”

    #36 ID:2108 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, New Supervisor, Learning Reinforcement Course Level: Intermediate Seat Time: 5 Minutes
  • Conflict 101™ (eLearning Classic)

    If you're like most people... you never really give much thought to conflict... you just deal with it. You either fight...take flight or...simply freeze. In other words, you argue or yell your way through it... avoid it all together... or you just don't know what to say or do. Conflict is simply a part of life - and that's especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.

    #37 ID:1832 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Course Level: Foundational Seat Time: 20 Minutes
  • Courage 2 Coach™ - (eLearning Classic)

    Effective coaching is the single most important factor in employee development today. Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success.

    #38 ID:1729 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Management, Professionalism Course Level: Foundational Seat Time: 35 - 40 Minutes
  • Mentoring 101™ – The Basics (eLearning Classic)

    A mentor is someone who provides guidance to a less-experienced employee. A mentor may be another employee or even a professional from outside of the company. Regardless of the structure, mentors are role models who shares knowledge and advice to help the mentee grow professionally.

    #39 ID:1776 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Collaboration Course Level: Foundational Seat Time: 20 Minutes
  • Discussion Card: ATTITUDE! Producing Positive Results

    We've all faced a difficult employee. Tackling tough situations often means taking a step back and thinking through the issue. Remember, conflict can be reduced and misunderstandings addressed or prevented when we take the time to deal with a bad attitude . These easy-to-use cards provide a simple model (A.T.T.I.T.U.D.E.) along with thought-provoking questions to create a respectful flow of communication - helping leaders, managers and supervisors address individual or team attitude issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #40 ID:2096 Topic: Leading Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Team Builder or Retention Aid, Assessing Performance, New Supervisor, Learning Reinforcement, Emotional Intelligence
  • Preventing Workplace Bullying: Manager's Module

    A module specifically created for managers covering the bullying topic and how to address and prevent it in the workplace.

    #41 ID:773 Topic: Abusive Conduct Learning Paths: Ethics & Compliance, Leadership, Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Compliance, Harassment, Leadership, Management, Professionalism Closed Captioned
  • Direct or Indirect: What's Your Route?

    How communication styles differ within cultures and impact decision making and working relationships.

    #42 ID:470 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect Closed Captioned
  • Fitting It All Together

    Remind employees how important they are to the success of the organization. Use any one of the various Sollah Interactive short video programs (a SMART-START™ or meeting opener).

    #43 ID:460 Topic: Energizer or Team Builder Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Energizer, Discussion Trigger
  • Preparing for The Three-Dimensional Interview

    Preparing to conduct an effective interview

    #44 ID:347 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Professionalism Closed Captioned
  • Profit is Not a Dirty Word: What Community Colleges Must Do for a Sustainable Future

    Executive brief for community college leaders and HR professionals in the education industry on the controversial topic of profit.

    #45 ID:721 Topic: Change Learning Paths: Leadership, Workplace Safety Type: Trainer Resource Other Topics: Management
  • Once Upon a Leader™

    Reinforce timeless leadership principles with this animated video program.

    #46 ID:505 Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Programs Suggested Industry Usage: Office & General, Government Other Topics: Change, Diversity, Ethics, Motivation, Interpersonal Skills, Management, Professionalism Closed Captioned
  • It's the Law™ - Program Introduction

    Explains the responsibility of managers to know the law and how it applies in their workplace

    #47 ID:131 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Compliance, Ethics, Harassment, Leadership, Management, New Supervisor Closed Captioned
  • Communicate Information

    Learn how to properly and appropriately communicate sensitive information (like layoffs) that impact a work team.

    #48 ID:244 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Let's T.A.L.K.™:  Handling the Difficult Performance Appraisal

    Let’s T.A.L.K.™ is designed to assist managers and supervisors in dealing with difficult performance appraisal situations. The performance appraisal process is part of an ongoing, year-round process of giving constant feedback and support, making sure people know what is expected and setting goals for the future.

    #49 ID:698 Topic: Assessing Performance Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Management, Conflict Resolution Course Level: Intermediate Seat Time: 40 Minutes
  • It's the Law™: The Legal Side of Management

    In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them the knowledge and tools to handle workplace issues effectively, this program turns managers into a frontline defense against costly litigation.

    #50 ID:139 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Compliance, Diversity, Harassment, Interpersonal Skills, Professionalism Closed Captioned
  • Myth: I Don't Know How to Do It

    The perspective that leaders can identify their core values and make daily decisions based on them.

    #51 ID:62 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Motivation, Professionalism, Leading
  • Probe for a Negative Example

    Example of interview question and candidate response to prompt probing question

    #52 ID:453 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • TrainingBytes® - Increasing Emotional Intelligence

    Oftentimes when faced with workplace challenges and obstacles, people succumb to self-defeating behaviors and negative emotions, to the detriment of their career and overall results. Learning how to remain positive and keep emotions in check can interpersonal skills and individual resiliency.

    #53 ID:366 Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: TrainingBytes® Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Interpersonal Skills, Leadership, Emotional Intelligence Closed Captioned
  • Coaching Moment 1 (Sales Coaching)

    Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

    #54 ID:602 Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Communication, Sales, Leadership Closed Captioned
  • Defining Your Role and Responsibilities

    A focus on the role of a facilitator in the training room.

    #55 ID:557 Topic: Training Support Learning Paths: Leadership, Personal Performance Type: Trainer Resource
  • It's Just a Card, Right?

    This vignette covers union authorization card signing. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

    #56 ID:714 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Management
  • The Extraordinary Leader - Program Closing "You Can Make An Extraordinary Difference" Summary of Fiv

    Review of the keys to becoming an extraordinary leader and why it is important

    #57 ID:87 Topic: Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Take Action

    Example of how new managers/supervisors can earn credibility by admitting past mistakes and reviews four strategies to effectively make the transition from peer to boss.

    #58 ID:246 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Interpersonal Skills, Management, Professionalism Closed Captioned
  • Myth: I Don't Need to Be a Leader

    The perspective that as a leader you promote and protect your own values.

    #59 ID:61 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Motivation, Leading
  • How Are We Doing?

    Quick gap evaluation of skills related to a training topic

    #60 ID:551 Topic: Evaluation Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Assessment
  • Let's Party!

    Quick, customizable activity to prepare people for upcoming training & create a motivating environment.

    #61 ID:464 Topic: Training Support Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Culture Commitment, Energizer or Team Builder
  • Paths to Success

    Focus on goal-setting for the training session

    #62 ID:547 Topic: Motivation Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Assessment
  • A Last Chance Option/Termination

    You’ve clearly communicated expectations, delivered at least a couple of verbal warnings, and even a written warning. If the employee has not yet improved, the next action to take is a last chance option. This could be many things; including another written warning or suspension or time off with pay.

    #63 ID:1874 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Accept Your New Role

    Presents a misunderstanding between a new supervisor and a subordinate employee

    #64 ID:243 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Interpersonal Skills, Management, Professionalism Closed Captioned
  • After the Hire - Program Summary

    No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

    #65 ID:1884 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance
  • After the Hire: Retaining Good Employees

    Hiring good employees is never easy. Managers and their organizations must also focus on strategies for keeping their best employees on the job. This program focuses on how to keep your best employees loyal to your organization.

    #66 ID:805 Topic: Hiring & Recruiting Learning Path: Leadership Type: Off-The-Shelf Video Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Management, Retention Aid, New Supervisor Seat Time: 24 Minutes
  • Build Trust

    Building positive relationships by building trust

    #67 ID:381 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Bury My Heart at Conference Room B™

    Bury My Heart at Conference Room B™ is like no other leadership approach you’ve seen. First of all, the thing actually works! Secondly, it’s deeply empathic to the real world of today’s manager. Help managers better engage a cynical workforce!

    #68 ID:65 Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Motivation, Professionalism, Leading
  • Challenging & Giving Opportunities

    No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

    #69 ID:1882 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance
  • Clarify Actions and Outcomes

    Explanation of the probing strategy of clarifying actions and outcomes

    #70 ID:441 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Coaching Is Being Specific

    Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.

    #71 ID:69 Topic: Coaching & Mentoring Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Coaching Moment 2 (Sales Coaching)

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    #72 ID:603 Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Common ADA Questions about Hiring

    Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.

    #73 ID:1980 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Compliance is Just The Beginning: Ethical Situations to Consider

    For thousands of years’ philosophers have studied issues of ethics and morality in an effort to provide guidance on how we can improve our lives by making better ethical decisions. This program will present you with ethical situations for you to consider using the three steps to ethical decisions process. You’ll have the opportunity to explore the options and determine the best choice.

    #74 ID:1052 Topic: Ethics Learning Paths: Ethics & Compliance, Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Leadership, Professionalism Closed Captioned
  • Conducting The Three-Dimensional Interview

    Explanation of how to conduct an effective three-dimensional interview

    #75 ID:348 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Professionalism Closed Captioned
  • Conflict 101™ - The Fight Response

    It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

    #76 ID:1962 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Conflict 101™ - The Flight Response

    When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

    #77 ID:1963 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Conflict 101™ - The Freeze Response

    It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.

    #78 ID:1964 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Confronting Workplace Conflict™ (for Managers)

    Let's face it, most of us don't have the tools to resolve conflict (whether at work or at home) in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Confronting Workplace Conflict™ is a new micro-learning program packed with conflict resolution tips and tools - especially for managers and leaders.

    #79 ID:2076 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Consensus Building

    Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

    #80 ID:427 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Courage 2 Coach™ - Coaching is Positive

    We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

    #81 ID:1723 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Courage 2 Coach™ - Coaching to Empower

    One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.

    #82 ID:1724 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Courage 2 Coach™ - Coaching to Motivate

    When you've got one of those "problem child" situations, coaching's always the best option. It's best to use the same process. "This is the situation and this is what I expect." This video helps reinforce the way to coach and motivate.

    #83 ID:1725 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Courage 2 Coach™ - Coaching to Specific Issues

    Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.

    #84 ID:1726 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Create a Probe from a Job Task

    Example of interview question and candidate response to prompt probing question

    #85 ID:445 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Dealing With a Difference of Opinion

    Dealing with a difference of opinion during a meeting

    #86 ID:423 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Dealing with Sensitive Comments

    Responding to disparaging remarks during a training session

    #87 ID:432 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Documenting the Discussion/Actions

    When dealing with a performance challenge from this point forward creating written notes regarding your conversations becomes critical.

    #88 ID:1872 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Equal Employment

    Understanding the concept of "Equal Employment"; introduces the obligation to treat everyone fairly

    #89 ID:132 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity, Harassment, Interpersonal Skills, Professionalism, Inclusion, Respect Closed Captioned
  • Evaluating Performance and Progressive Discipline

    Introduces managers' responsibilities related to evaluating performance and progressive discipline

    #90 ID:135 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Evaluating Performance Challenges

    When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.

    #91 ID:1867 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance, Problem Resolution
  • Evaluating The Three-Dimensional Interview

    Explanation of how to evaluate capability,commitment and culture fit in a three-dimensional interview

    #92 ID:349 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Professionalism Closed Captioned
  • Fearless Facilitation! How to Lead Effective Meetings™

    Just say "NO" to boring and unproductive meetings. Turn your meeting leaders into Fearless Facilitators! They’ll learn how to bring a laser-like focus to every agenda, handle disruptions with ease and condense a week’s worth of meetings into a single session. Fearless Facilitators expertly foster participation and make any group session more productive.

    #93 ID:428 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Office & General, Government Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Fearless Facilitation!: How to Lead Effective Training

    This program builds the confidence, poise, knowledge and skills demonstrated by facilitators who are exceptionally competent. Participants will learn how to generate quality discussions, make smooth transitions between activities and manage disruptive behaviors. Organizations will benefit by having facilitators who increase the value of their training sessions, thus building the skills of associates.

    #94 ID:436 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Office & General, Government Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • FMLA - Informing Employees of Their Rights & Policies

    As a manager, you've got several responsibilities when it comes to the FMLA. Things like making sure your people understand their rights and responsibilities under the law; making sure they understand your organization's policies - just to name a few.

    #95 ID:1535 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - Key Actions to Stay in Compliance

    Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.

    #96 ID:1534 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - Reduced Schedules & Leaves

    One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.

    #97 ID:1533 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - Returning to Work

    As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.

    #98 ID:1531 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - What Qualifies for FMLA Leave?

    You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.

    #99 ID:1532 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management, Professionalism Closed Captioned
  • Follow a Verbal or Non-Verbal Lead

    Explanation of the probing strategy of following a verbal or non-verbal lead.

    #100 ID:439 Topic: Interviewing Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned