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Results for Learning Path: Leadership

  • Clarify Actions and Outcomes
    #121 ID:441

    Explanation of the probing strategy of clarifying actions and outcomes

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Coaching Is Being Specific
    #122 ID:69

    Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.

    Video Vignettes Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

  • Coaching Moment 2 (Sales Coaching)
    #123 ID:603

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    Video Vignettes Leadership Sales & Service, Communication, Sales

  • Common ADA Questions about Hiring
    #124 ID:1980

    Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.

    Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

  • Conducting The Three-Dimensional Interview
    #125 ID:348

    Explanation of how to conduct an effective three-dimensional interview

    Video Vignettes Leadership Management, Change, Professionalism

  • Conflict 101™ - The Fight Response
    #126 ID:1962

    It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • Conflict 101™ - The Flight Response
    #127 ID:1963

    When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • Conflict 101™ - The Freeze Response
    #128 ID:1964

    It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • Consensus Building
    #129 ID:427

    Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

  • Courage 2 Coach™ - Coaching is Positive
    #130 ID:1723

    We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Motivation, Interpersonal Skills, Leadership, Professionalism

  • Courage 2 Coach™ - Coaching to Empower
    #131 ID:1724

    One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Motivation, Interpersonal Skills, Professionalism

  • Courage 2 Coach™ - Coaching to Motivate
    #132 ID:1725

    When you've got one of those "problem child" situations, coaching's always the best option. It's best to use the same process. "This is the situation and this is what I expect." This video helps reinforce the way to coach and motivate.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

  • Courage 2 Coach™ - Coaching to Specific Issues
    #133 ID:1726

    Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.

    Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

  • Create a Probe from a Job Task
    #134 ID:445

    Example of interview question and candidate response to prompt probing question

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Dealing With a Difference of Opinion
    #135 ID:423

    Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation

  • Dealing with Sensitive Comments
    #136 ID:432

    Responding to disparaging remarks during a training session

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

  • Documenting the Discussion/Actions
    #137 ID:1872

    When dealing with a performance challenge from this point forward creating written notes regarding your conversations becomes critical.

    Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

  • Equal Employment
    #138 ID:132

    Understanding the concept of "Equal Employment"; introduces the obligation to treat everyone fairly

    Video Vignettes Ethics & Compliance, Leadership Management, Communication, Compliance, Diversity, Harassment, Interpersonal Skills, Professionalism, Inclusion, Respect

  • Evaluating Performance and Progressive Discipline
    #139 ID:135

    Introduces managers' responsibilities related to evaluating performance and progressive discipline

    Video Vignettes Ethics & Compliance, Leadership Management, Communication, Compliance, Interpersonal Skills, Professionalism

  • Evaluating Performance Challenges
    #140 ID:1867

    When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.

    Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution