Complete TAG® Library (1822 Assets / 5592 Components)

  • Change Is Not in My Vocabulary...
    #461 ID:2118

    Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

    Video Vignettes Leadership, Personal Performance Change, Communication, Leadership, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

  • Clarify Actions and Outcomes
    #462 ID:441

    Explanation of the probing strategy of clarifying actions and outcomes

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Clarify Change (set-up)
    #463 ID:407

    Using clarification techniques to feel comfortable with a change in process

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

  • Clarify Goals and Identify Concerns
    #464 ID:19

    The importance of knowing what you want to achieve in order to solve problems.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Communication & Influencing

  • Coaching Is Being Specific
    #465 ID:69

    Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.

    Video Vignettes Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

  • Coaching Moment 2 (Sales Coaching)
    #466 ID:603

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    Video Vignettes Leadership Sales & Service, Communication, Sales

  • Commit to Change (set-up)
    #467 ID:411

    How to gain commitment for a change

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

  • Common ADA Question About Determining Qualifications
    #468 ID:191

    Answers the question,"Do you have to put a disabled candidate at the top of the hiring list even if they are not qualified for the job?"

    Video Vignettes Ethics & Compliance Management, Compliance, Professionalism

  • Common ADA Question About Hiring
    #469 ID:190

    Answers the question,"Do you have to hire someone just because he or she has a covered disability,even if they cannot perform an essential function of the job?"

    Video Vignettes Ethics & Compliance Management, Compliance, Professionalism

  • Common ADA Question About Performance Issues
    #470 ID:193

    Answers the question,"How can a manager deal with performance issues when it comes to someone who is covered by the ADA?"

    Video Vignettes Ethics & Compliance Management, Compliance, Professionalism

  • Common ADA Question About Reasonable Accommodation
    #471 ID:192

    Answers the question,"What constitutes a 'reasonable accommodation' for someone who is covered under the ADA?"

    Video Vignettes Ethics & Compliance Management, Compliance, Professionalism

  • Common ADA Questions about Hiring
    #472 ID:1980

    Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.

    Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

  • Communicate about Change (resolution)
    #473 ID:410

    The importance of communication when dealing with change

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

  • Communicate About Change (Set-Up)
    #474 ID:409

    The importance of communication when dealing with change.

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

  • Communicate and Listen
    #475 ID:401

    How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.

    Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership, Collaboration

  • Conducting The Three-Dimensional Interview
    #476 ID:348

    Explanation of how to conduct an effective three-dimensional interview

    Video Vignettes Leadership Management, Change, Professionalism

  • Conflict 101™ - The Fight Response
    #477 ID:1962

    It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • Conflict 101™ - The Flight Response
    #478 ID:1963

    When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • Conflict 101™ - The Freeze Response
    #479 ID:1964

    It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.

    Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • Consensus Building
    #480 ID:427

    Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Meeting Preparation