You Promised It Would Be Here Today
DISCONTINUED

You Promised It Would Be Here Today

Unmet Customer Expectations

Dealing with a customer whose expectations for timely delivery have not been met.


This training program has been discontinued. We suggest you take a look at the following program:

You Promised It Would Be Here Today! (from No Problem!)

You Promised It Would Be Here Today! (from No Problem!)

Creating Customer Loyalty by Staying Positive

There's going to be times when you (or someone in your organization) will have to deal with a customer whose expectations aren't being met - for whatever reason. Stay away from making excuses, grilling the customer, or questioning what a co-worker has promised. Instead, stay positive and keep your focus on what you can do to solve the customer's problem. To do that, thank the customer for calling. Do everything in your power to fix the problem. Offer the customer something extra. And be sure to leave things on a positive note by renewing the relationship.

Type: Video Vignettes

More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™


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