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ID: 418
I Don't Understand

I Don't Understand

An employee has difficulty helping a patient due to a language barrier.

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Type:Video Vignettes
Learning Path:Diversity, Equity, Inclusion & Respect
Main Topic:Diversity Dynamics
Other Topics:Communication, Interpersonal Skills, Professionalism, Respect
Competencies:Fostering Diversity, Inclusion and Equity
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available Formats:Streaming Video & Vignettes
Subject:Difficulty Working With Customer Based on Language
Source Program:Another Look: Defining Respect in Healthcare™
Languages:English
Trainer Comments:Use as a stand alone module to evaluate personal bias and review organizational practices.

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