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Glad I Could Help: Real Customer Service Situations for Discussion
Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.
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| Type: | Off-The-Shelf Video Program (ILT) |
|---|---|
| Learning Path: | Personal Performance |
| Main Topic: | Customer Service |
| Other Topics: | Communication, Interpersonal Skills, Sales & Service, Professionalism |
| Competencies: | Building Customer Loyalty |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government |
| Available Formats: | DVD, USB, Interactive eLearning, Streaming Video & Vignettes |
| Subject: | Customer Loyalty |
| Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
| Languages: | English |
| Trainer Comments: | Bring service skills to everyone that has customer contact; use as orientation to new service employees. |
| Diversity Profile: | Caucasian Males, Caucasian Females, Asian Females, African American Males, African American Female(s), Hispanic Females, Middle Eastern Males; Various ages |
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Related Assets ( assets) Show More Assets ▼
| Asset | Topic | Type | |
|---|---|---|---|
 | Glad I Could Help: Real Customer Service Situations for Discussion™ | Customer Service | eLearning - Classics |
 | Glad I Could Help - Opening Montage/Service Attitude Introduced | Customer Service | Video Introduction |
 | Glad I Could Help - Program Conclusion/Summary/Review | Customer Service | Video Summary |
 | Why Did I Push All Those Buttons? | Customer Service | Video Vignettes |
 | Are You Going to Get That? | Sales & Service | Video Vignettes |
 | This Needs to Go Out Today | Customer Service | Video Vignettes |
 | Where Are the Drop Cloths? | Customer Service | Video Vignettes |
 | You Promised It Would Be Here Today | Customer Service | Video Vignettes |
 | Let Me Make Myself Perfectly Clear | Sales & Service | Video Vignettes |
 | You're the Third Person I've Talked To | Customer Service | Video Vignettes |