Everyday Diversity™ Are You Speaking English?

Everyday Diversity™ Are You Speaking English?

Interacting with Non-Native English Speakers

Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.

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Learning Path & Details


  • Understanding Diversity
  • Fostering Inclusion, Equity & Belonging

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Training Files (4)

Are You Speaking English?
Video with graphics and narrator
Video Vignette01:21 minEnglishDemo
Are You Speaking English?
Video without narrator
Video Vignette01:00 minEnglishDemo

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