It seems donkeys, though beasts of burden, have limits. Load one to excess, and it will be hard pressed to do your bidding. People who work for us are no different. Some can juggle hats, plates, balls, and flaming torches simultaneously. Even the most talented will drop it all if we add too much to the mix.
When we overload our staff, they may find a way to get the goods to market, but there is fallout. What are the costs associated with managers who have no time for strategic planning or staff training? What opportunities are we missing to streamline and reinvent? What are the health and productivity costs associated with too much stress? Some of these costs may be hidden, but they are real.