What does it mean to lead with heart, and why is this important? We see signs all around of us of what happens when we fail to lead with heart. We end up fighting wars…we neglect those in need… we pollute our environment.
Those who lead with heart also understand that it is critical to maintain the long view when running a business. They know that sacrificing people in order to make a quarterly number is foolish if that sacrifice will come back to haunt them six or twelve months down the road. If some of their staff need more work to do during the temporary downturn, those who lead with heart will have them work on improving processes or building stronger relationships with their customers.