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ID: 110
Are You Going to Get That?

Are You Going to Get That?

How to best handle phone calls while also helping another customer in person.

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Type:Video Vignettes
Learning Path:Personal Performance
Main Topic:Sales & Service
Other Topics:Communication, Interpersonal Skills, Professionalism, Customer Service
Competencies:Building Customer Loyalty
Suggested Industry Usage:Retail & Hospitality
Subject:Phone Calls While Helping a Customer (In Person)
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.
Diversity Profile:African American Male, 2 Caucasian Females

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