Are You Going to Get That?
DISCONTINUED

Are You Going to Get That?

Phone Calls While Helping a Customer (In Person)

How to best handle phone calls while also helping another customer in person.


This training program has been discontinued. We suggest you take a look at the following program:

Are You Going to Get That? (from No Problem!)

Are You Going to Get That? (from No Problem!)

Face-to-Face Customer Service

Being interrupted by a ringing phone when you're dealing with a face-to-face customer can be a real challenge. It's like you're being pulled in two different directions at the same time. So, what do you do? Well, in most cases, the best approach is to focus on making sure the customer you're dealing with face-to-face takes priority. To do that, ask the customer for permission to put the caller on hold and wait for their response. Then, ask the caller to hold. And finally, thank the customer for waiting and finish up.

Type: Video Vignettes

More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™


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