New Training Assets Now Available in TAG® (48 Assets)

  • The Consequences of Sexual Harassment™ (CA Employees)
    New Course

    Specific for California Sexual Harassment Training Requirements! This interactive course is designed to meet SB1343 requirements for employee training and will engage each learner with a realistic view of workplace sexual harassment and the fallout associated with a non-compliant culture. Hostile Work Environment and Quid Pro Quo harassment (and their various forms) are discussed and addressed. The consequences of sexual harassment are deep and impact everyone within an organization. Other concepts addressed: Active Bystander, Sex Stereotyping, Retaliation and more.

    #1 ID:2104 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment, Abusive Conduct, Learning Reinforcement Course Level: Foundational Seat Time: 60 Minutes Added: 5 months ago
  • Mentoring 201™ The Next Steps for Success (eLearning Classic)
    New Course

    Mentoring 201 takes a closer look at some key elements of the mentor/mentee partnership. This course covers the following key points for a meaningful mentoring partnership: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.

    #2 ID:2125 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Collaboration Course Level: Intermediate Seat Time: 25 Minutes Added: 3 months ago
  • Mentoring 201™ - The Next Steps for Success
    New Asset

    A mentor is one of any organization’s greatest resources. Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase. Mentoring 201 takes a closer look at some key elements of the mentor/mentee relationship that includes: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.

    #3 ID:2098 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interpersonal Skills, Leadership, Professionalism, Collaboration Closed Captioned Added: 5 months ago
  • ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)
    New Asset

    When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

    #4 ID:2094 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned Added: 5 months ago
  • ATTITUDE!™ Resolving Difficult Situations in the Workplace
    New Asset

    Powerful tools to fix everyday workplace issues! Let's be honest, nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

    #5 ID:2093 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned Added: 5 months ago
  • PREVAIL!™ The 3-OUT Approach to Workplace Safety (eLearning Classic)
    New Course

    Training INCREASES our ability to take appropriate action. It gives us a greater sense of preparedness, which will help with anxiety and stress levels - especially during violent situation. It helps us prevail! This course – and the videos you will watch during the training - are very realistic. You’ll see an armed intruder, weapons fired, injuries… and fear in each character as they do correct things…and some incorrect ones… when in an armed intruder situation.

    #6 ID:2138 Topic: Workplace Violence Prevention Learning Path: Workplace Safety Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Workplace Safety & Awareness, Armed Intruder/Active Shooter Course Level: Foundational Seat Time: 40 Minutes Added: 6 weeks ago
  • ATTITUDE!™ Resolving Difficult Situations in the Workplace for Healthcare (eLearning)
    New Course

    Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor, or even a patient to feel the negative effects from someone with a bad attitude. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

    #7 ID:2116 Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Conflict Resolution, Emotional Intelligence Course Level: Foundational Seat Time: 40 Minutes Added: 4 months ago
  • The Consequences of Sexual Harassment™ (NY Manager)
    New Course

    Specific for New York State Sexual Harassment Training Requirements! Understanding the deep consequences of workplace sexual harassment is paramount to preventing it. Managers and supervisors are held to a higher legal standard in sexual harassment cases. This interactive course provides the education, guidance and authority to help managers rise to the challenge of preventing, recognizing and reporting sexual harassment in the workplace. When it comes to workplace sexual harassment... enough is enough!

    #8 ID:2102 Topic: Sexual Harassment Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment, Abusive Conduct, Learning Reinforcement Course Level: Foundational Seat Time: 60 Minutes Added: 6 months ago
  • TrainingBriefs™ Bias and the Brain
    New Course

    New Micro-Learning! Unconscious bias refers to a bias that we are unaware of, and which happens outside of our control. It is a bias that happens automatically and is triggered by our brain making quick decisions from data it gathers and then adding meaning to it.

    #9 ID:2126 Topic: Unconscious / Hidden Bias Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Inclusion, Respect, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes Added: 3 months ago
  • Taking TIME to Lead™
    New Course

    As a supervisor or manager, you’re responsible for yourself and others. Your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.

    #10 ID:2103 Topic: Conflict Resolution Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Management, Leading Course Level: Intermediate Seat Time: 25 Minutes Added: 5 months ago
  • Discussion Card: Leadership
    New Asset

    Are you leveraging the true power of leadership within you team? With your employees? Being a good leader isn't rocket science, but it takes skill... and patience... and practice. These easy-to-use cards provide a simple model (L.E.A.D.E.R.) along with thought-provoking questions on better understanding what it takes to truly lead. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #11 ID:2147 Topic: Leading Learning Path: Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Teamwork, Communication & Influencing, Learning Reinforcement Added: 6 days ago
  • Case Study & Branching Exercise: Goal Setting (Manager)
    New Asset

    You are a new manager in the organization. A few weeks ago, you asked your employees to begin thinking about individual and department goals for the next year. When you reviewed their submitted goals, you were disappointed by the general lack of enthusiasm and creativity of the group. What do you do? Kick start a great discussion with this case study and branching exercise.

    #12 ID:2145 Topic: Goals and Goal Setting Learning Path: Leadership Type: Case Studies Other Topics: Leadership, Management, Discussion Trigger, Leading, Learning Reinforcement Added: 3 weeks ago
  • Case Study & Branching Exercise: Highly Critical (Manager)
    New Asset

    You are a manager of a large division. One of your best performing employees has a reputation for being highly critical of her co-workers. She criticizes the competency of other team members, how many hours they work compared to her, and how much time they spend socializing on the job. What do you do? Kick start a great discussion with this case study and branching exercise.

    #13 ID:2144 Topic: Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Discussion Trigger, Leading, Learning Reinforcement, Emotional Intelligence Added: 3 weeks ago
  • Case Study & Branching Exercise: Overwhelmed! (Manager)
    New Asset

    You are the manager of a large department. Recently, you have become concerned one of your high-performing employees may be overwhelmed by his growing workload. What do you do? Kick start a great discussion with this case study and branching exercise.

    #14 ID:2143 Topic: Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Discussion Trigger, Leading, Personal Improvement Added: 3 weeks ago
  • TrainingBriefs™ The No…No…No! Boss (For Healthcare)
    New Course

    New Micro-Learning! Bad attitudes in the workplace can deteriorate morale, lower productivity, and ultimately increase costs. It doesn’t take much for a co-worker, manager, or patient to feel the negative effects from someone with a bad attitude.

    #15 ID:2142 Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare Other Topics: Communication, Emotional Intelligence Seat Time: 7 Minutes Added: 3 weeks ago
  • TrainingBriefs™ The No…No…No! Boss
    New Course

    New Micro-Learning! One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager, supervisor or boss.

    #16 ID:2141 Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Emotional Intelligence Course Level: Intermediate Seat Time: 7 Minutes Added: 4 weeks ago
  • TrainingBriefs™ The Tough Conversation
    New Course

    New Micro-Learning! When differences get in the way of peer-to-peer relationships at work, everyone loses. The challenge is that we sometimes expect people to see things the same way we do. And when they don't, we get frustrated, we get angry, or we just get fed up and walk away.

    #17 ID:2140 Topic: Communication & Influencing Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Problem Resolution Course Level: Foundational Seat Time: 6 Minutes Added: 4 weeks ago
  • The Oh Series™ Everyday Ethics (The Complete Series)
    New Course

    The complete Oh Series situations in one course! When we’re faced with a decision that involves right and wrong choices at home or at work, sometimes it's hard to figure out what's the best decision in a given situation. This complete course covers 12 tricky ethical situations that make you go... "OH?!?"

    #18 ID:2139 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Conflict Resolution, Collaboration, Problem Resolution Course Level: Foundational Seat Time: 40 Minutes Added: 5 weeks ago
  • TrainingBriefs™ Leveraging the Power of Emotional Intelligence
    New Course

    New Micro-Learning! Emotional intelligence is the capability to identify and manage one's own emotions, as well as the emotions of others. Leveraging the power of emotional intelligence helps a person guide their thinking and behavior, and then manage and/or adjust emotions to adapt to environments or achieve one's goal(s).

    #19 ID:2137 Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Management, Emotional Intelligence Course Level: Intermediate Seat Time: 7 Minutes Added: 2 months ago
  • TrainingBriefs™ Religious Terms & Information
    New Course

    New Micro-Learning! When it comes to encouraging inclusion in the workplace, terminology and vocabulary around world religions play a key role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping.

    #20 ID:2136 Topic: Inclusion Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Respect Course Level: Foundational Seat Time: 5 Minutes Added: 2 months ago
  • TrainingBriefs™ Preventing Retaliation
    New Course

    New Micro-Learning! Retaliation in the workplace is a real issue. As a manager, it is your responsibility to know how to recognize, appropriately respond, and resolve potential retaliation issues. There are several signs of possible retaliation. Examples include micromanaging, unnecessary surveillance, arbitrarily enforcing policies or procedures, or other activities unrelated to employment.

    #21 ID:2135 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Management, Abusive Conduct Course Level: Intermediate Seat Time: 5 Minutes Added: 2 months ago
  • TrainingBriefs™ Recognizing Retaliatory Behavior
    New Course

    New Micro-Learning! Retaliation is defined as any action that could dissuade a reasonable employee from making or supporting a charge of illegal, unethical or unsafe conduct. Many people have misconceptions about retaliation in the workplace. It is up to you, as a person in a leadership position, to recognize these behaviors and take appropriate action.

    #22 ID:2134 Topic: Workplace Violence Prevention Learning Paths: Ethics & Compliance, Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Compliance, Harassment, Professionalism, Abusive Conduct Course Level: Intermediate Seat Time: 5 Minutes Added: 2 months ago
  • TrainingBriefs™ Active Listening
    New Course

    New Micro-Learning! You may be hearing someone during a conversation, but are you really listening? Are you actively listening? Active listening simply means being deeply engaged in and attentive to what the speaker is saying... as it requires more listening than talking.

    #23 ID:2133 Topic: Communication Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Communication & Influencing, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes Added: 2 months ago
  • TrainingBriefs™ A Difference of Opinion
    New Course

    New Micro-Learning! You may do a superb job of preparing for a meeting, running the meeting and even getting the best out of your team. However, it’s likely that you will encounter a challenge to your ability to stay on track by participants who express strong differences of opinion. If differences of opinion are not resolved effectively, a meeting can spin off track, become chaotic, and prevent the achievement of the meeting’s purpose and desired outcomes.

    #24 ID:2132 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Management, Meeting Preparation Course Level: Intermediate Seat Time: 6 Minutes Added: 2 months ago
  • TrainingBriefs™ LGBTQ+ Terms & Information
    New Course

    New Micro-Learning! When it comes to encouraging inclusion in the workplace, terminology and vocabulary play a large role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping.

    #25 ID:2131 Topic: Respect Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Inclusion, Unconscious / Hidden Bias, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes Added: 2 months ago
  • TrainingBriefs™ Zero Tolerance for Practical Jokes
    New Course

    New Micro-Learning! Have you ever played a practical joke on a co-worker? What about telling an “inside joke” in front of an unsuspecting new employee? It’s all just innocent fun, isn’t it? Not necessarily – it depends on if it crosses the line into malicious teasing or even hazing another employee – all behaviors that are unprofessional are inappropriate in the workplace.

    #26 ID:2130 Topic: Harassment Learning Paths: Ethics & Compliance, Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Professionalism, Abusive Conduct Course Level: Foundational Seat Time: 5 Minutes Added: 3 months ago
  • TrainingBriefs™ Accepting Your New Role
    New Course

    New Micro-Learning! Being a manager, supervisor or team leader can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you.

    #27 ID:2129 Topic: Leading Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Leadership, Management, Learning Reinforcement Course Level: Foundational Seat Time: 9 Minutes Added: 3 months ago
  • TrainingBriefs™ Unacceptable Behavior in the Workplace
    New Course

    New Micro-Learning! As managers, supervisors and team leaders, there are times when we have to make some pretty tough calls. It just goes with the territory. And when we're faced with those kinds of situations, we have to make sure we don't let short-term gains, like closing a big sale, completing a big project or hitting a production quota, take priority over the long-term integrity of the organization.

    #28 ID:2128 Topic: Leadership Learning Paths: Ethics & Compliance, Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Ethics, Professionalism, Learning Reinforcement Course Level: Intermediate Seat Time: 6 Minutes Added: 3 months ago
  • TrainingBriefs™ Responding to Change with Integrity
    New Course

    New Micro-Learning! Appreciating change can be very complex, though. And we must acknowledge that how we respond to change has an impact on how things will unfold for us, and those around us. After giving some consideration to your reactions to a specific change, and the probable reasons for your reactions, there are really only four choices for how to respond to change.

    #29 ID:2127 Topic: Change Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Learning Reinforcement Course Level: Intermediate Seat Time: 9 Minutes Added: 3 months ago
  • The “Whatever” Co-Worker… (Healthcare)
    New Asset

    Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

    #30 ID:2124 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned Added: 4 months ago
  • The Boss Who Knows It All… And Then Some! (Healthcare)
    New Asset

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    #31 ID:2123 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Problem Resolution, Personal Improvement, Emotional Intelligence Closed Captioned Added: 4 months ago
  • Change Is Not in My Vocabulary (Healthcare)
    New Asset

    Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

    #32 ID:2122 Topic: Change Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Management, Coaching & Mentoring, Leading, Personal Improvement, Emotional Intelligence Closed Captioned Added: 4 months ago
  • A Real Team Player. Not! (Healthcare)
    New Asset

    When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.

    #33 ID:2121 Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Management, Coaching & Mentoring, Leading, Emotional Intelligence Closed Captioned Added: 4 months ago
  • The “Whatever” Co-Worker…
    New Asset

    Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

    #34 ID:2120 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned Added: 4 months ago
  • The Boss Who Knows It All… And Then Some!
    New Asset

    One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

    #35 ID:2119 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Problem Resolution, Personal Improvement, Emotional Intelligence Closed Captioned Added: 4 months ago
  • Change Is Not in My Vocabulary...
    New Asset

    Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

    #36 ID:2118 Topic: Change Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned Added: 4 months ago
  • A Real Team Player. Not!
    New Asset

    When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.

    #37 ID:2117 Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Management, Coaching & Mentoring, Emotional Intelligence Closed Captioned Added: 4 months ago
  • TrainingBriefs™ The Hidden Bias Trap
    New Course

    New Micro-Learning! As our world becomes increasingly diverse, it is important that we understand our hidden biases and stereotypes in order to foster effective teamwork. We often do not realize how these biases and stereotypes impact how we interact with others. Before you can avoid bias and stereotyping people in the workplace, you need to understand what they are.

    #38 ID:2115 Topic: Inclusion Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Respect, Unconscious / Hidden Bias, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes Added: 4 months ago
  • Info Brief: Religious Terminlogy & Information
    New Asset

    When it comes to religion, the words you use are important and play an integral part of conversation with fellow colleagues. To ensure teamwork and communication in the workplace run as smoothly as possible, using the correct words and terms is very important.

    #39 ID:2114 Topic: Cultural Competency Learning Path: Diversity, Inclusion & Respect Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion, Respect Added: 4 months ago
  • Info Brief: What is Unconscious Bias?
    New Asset

    Unconscious bias refers to a bias that we are unaware of, and which happens outside of our control. It is a bias that happens automatically and is triggered by our brain making quick decisions from data it gathers and then adding meaning to it. There are a lot of factors that drive unconscious bias.

    #40 ID:2113 Topic: Unconscious / Hidden Bias Learning Path: Diversity, Inclusion & Respect Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion, Respect Added: 4 months ago
  • Info Brief: LGBTQ+ Terminology & Information
    New Asset

    When it comes to encouraging diversity in the workplace, terminology and vocabulary play a large role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping. Using correct terms is an important first step in creating a respectful workplace.

    #41 ID:2112 Topic: Inclusion Learning Path: Diversity, Inclusion & Respect Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Respect Added: 4 months ago
  • Discussion Card: Multicultural Sales
    New Asset

    Are you spending the time it takes to really understand what your customer wants/needs? These easy-to-use cards provide a simple model (S.E.L.L.I.N.G.) along with thought-provoking questions on better understanding multicultural sales opportunities. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #42 ID:2111 Topic: Sales & Service Learning Path: Diversity, Inclusion & Respect Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity, Inclusion, Respect Added: 4 months ago
  • Discussion Card: Multicultural Customer Service
    New Asset

    Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #43 ID:2110 Topic: Customer Service Learning Path: Diversity, Inclusion & Respect Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Inclusion, Respect Added: 4 months ago
  • TrainingBriefs™ Creating a Respectful Workplace
    New Course

    New Micro-Learning! Having fun at work is okay, but playing to stereotypes - even when it’s meant as just a joke - isn’t funny. It could be perceived as ridicule, and if that happens, it could be seen as creating a hostile environment.

    #44 ID:2109 Topic: Respect Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Leadership, Management, Inclusion, Unconscious / Hidden Bias, Learning Reinforcement Course Level: Foundational Seat Time: 7 Minutes Added: 4 months ago
  • TrainingBriefs™ Empowered Leadership
    New Course

    New Micro-Learning! As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. So, you might ask yourself, “How do I maintain those relationships on a daily basis?”

    #45 ID:2108 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, New Supervisor, Learning Reinforcement Course Level: Intermediate Seat Time: 5 Minutes Added: 4 months ago
  • TrainingBriefs™ Creating a Positive Customer Experience
    New Course

    New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

    #46 ID:2107 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes Added: 4 months ago
  • Training Briefs™ Gender Identity for Healthcare Employees
    New Course

    New Micro-Learning! Creating a welcoming and supportive healthcare environment for all LGBTQ patients is a critical part of patient-centered care. Getting to know your patients, including aspects of their sexual and gender identity, behavior, and desires is key to providing quality care.

    #47 ID:2106 Topic: Gender Identity Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Government Other Topics: Diversity, Inclusion, Respect, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes Added: 4 months ago
  • TrainingBriefs™ When Peers Collide
    New Course

    New Micro-Learning! The pressures we face in the workplace can put a lot of strain on our relationships with our coworkers that might even prevent us from getting our work done. It’s not easy confronting your coworkers when you are having problems… but it is possible.

    #48 ID:2105 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes Added: 4 months ago

Latest News | See More...

Mar 18, 2019

New Assets in TAG®

New training asset has been added to the TrainingAssetsGateway (TAG®):

Feb 25, 2019

What's new in TAG®

We’ve expanded our training asset library! New assets have been added in TAG®:

Feb 18, 2019

New Assets in TAG®

New training asset has been added to the TrainingAssetsGateway (TAG®):