New Training Resources Now Available
TrainingBriefs® Accepting Your New Role
New Micro-Learning! Being a manager, supervisor or team leader can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you.
TrainingBriefs® The Hidden Bias Trap
New Micro-Learning! As our world becomes increasingly diverse, it is important that we understand our hidden biases and stereotypes in order to foster effective teamwork. We often do not realize how these biases and stereotypes impact how we interact with others. Before you can avoid bias and stereotyping people in the workplace, you need to understand what they are.
TrainingBriefs® Empowered Leadership
As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. So, you might ask yourself, “How do I maintain those relationships on a daily basis?”
Conflict Clock™ (eLearning Signature)
Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. This course was designed to help all employees respond to workplace conflicts successfully! Benefits include: reduced stress and frustration, increased effectiveness, more respect and recognition and increased job and personal satisfaction.
Managing Generations: M.E.E.T. for Respect in the Workplace™ (eLearning Signature)
With four generations now active in the workforce, leaders are faced with managing an array of misunderstandings, frustrations and conflicts that can put pressure on productivity. To be effective, leaders need a better grasp of how generational differences impact working relationships and how to manage appropriately for results.
A.C.E. It!™ How to Solve Tough Workplace Problems (eLearning Course)
Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.
The Three-Dimensional Interview: Evaluating for Capability, Commitment & Chemistry™
This updated eLearning course shows how to take the guesswork out of evaluating candidates and selecting the right person for the job. Get practical, step-by-step instructions for how to effectively plan and conduct consistent, structured interviews.
The Extraordinary Leader™: Going from Good to Great - eLearning
In a world growing increasingly complex, there is an urgent need for leaders at every level and in every organization. The need is for leaders who are prized because of contributions they make to their organizations, the role models they present and the elevated standards of performance they set. The Extraordinary Leader is a course designed to help leaders develop competencies needed to produce extraordinary results in their organizations.
Everybody Wins: How to Turn Conflict into Collaboration (eLearning Program)
Conflict is everywhere. It’s natural and unavoidable. Conflict is something we all deal with in one form or another every day. The problem is that many of us don’t deal with it well. It’s important to realize that conflict isn’t always a negative experience. It depends on how we view it, our own skills at handling it and our ability to deal with it.
Sexual Harassment? You Decide.™ Real Situations for Discussion (eLearning)
Updated! This eLearning course provides a solid foundation for understanding sexual harassment - through realistic scenarios and an informative narrator. Use it to supplement annual refresher sexual harassment-prevention training requirements.
Johnny the Bagger: A True Story of Customer Service™ (eLearning Signature)
This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.
TrainingBriefs® Let’s M.E.E.T.™ to Resolve Issues
New Micro-Learning! It's up to us to take advantage of our differences to help make us more productive and more successful. To do that, we have to make an effort to recognize and respond to situations where coworkers or customers don't feel respected. It’s not easy but it’s certainly worth the effort.
Whistleblowing and the Law
The Whistleblower Protection Act of 1989, commonly known as the WPA, is a U.S. federal law that protects federal whistleblowers who work for the government and report agency misconduct. This course provides and overview of the WPA and WPEA.
TrainingBriefs® The Competitive Advantage of Diversity & Inclusion
New Micro-Learning! Diversity within your organization and teams is a given. It simply exists. But… creating an inclusive team environment that values diversity helps you achieve your organization’s goals – both cultural and financial!
TrainingBriefs® Dealing with Unprofessional Behavior
New Micro-Learning! This module emphasizes the role of coaching in creating successful outcomes when dealing with an employee’s unprofessional behavior. Making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.
TrainingBriefs® An Introduction to Diversity & Inclusion
New Micro-Learning! Diversity has to do with human differences. So a lot of times when people say “diversity” they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference. It can be differences in race or gender, but it also could be differences in work style, differences in personalities, differences in terms of our organizational cultures any type of difference that matters.
TrainingBriefs® Micro-Inequities in the Workplace
No matter what the words we say, our actual communication (what others understand about and from us) is influenced by our expression, gestures and tone of voice. In fact, research has shown that only a small percentage of the brain processes verbal communication. Micro-inequities are repeated, subtle, often unconscious messages that devalue or discourage. Our focus on workforce diversity and inclusion underscores the importance of demonstrating respect for individual differences, such as personal styles, work habits, physical characteristics and life circumstances.
It's Not Just About Sex Anymore™: Harassment & Discrimination in the Workplace (eLearning)
Promote awareness of how harassment and discrimination impact the entire organization. This course dramatizes employee behaviors that lead to formal charges and result in serious consequences for the individuals involved. It is an eye-opening experience for everyone in the organization to discover what is/is not acceptable in today’s workplace and what their responsibilities are concerning harassment.
M.E.E.T. on Common Ground™: Speaking Up for Respect in the Workplace (eLearning Course)
Promote personal responsibility for creating respectful work environments. Create a workplace where people want to come and stay. This objective is the foundation for many organizational initiatives. It seems simple enough, but in reality, it can be difficult to achieve. The reason is it requires more than the issuance of a policy, program, set of regulations or laws.
TrainingBriefs® Open Communication
New Micro-Learning! As a leader you must demonstrate your commitment to the organization’s culture of integrity, create an environment where employees feel safe to voice their concerns and hold all employees accountable for their actions.
TrainingBriefs® Respecting Religious Diversity
New Micro-Learning! Managers often get busy and can’t always be on top of everything. Yet sometimes they can unknowingly send a message that excludes an employee. When the exclusion occurs because of something related to the employee’s religion, it can be serious.
TrainingBriefs® Recognizing Inappropriate Humor
New Micro-Learning! What do cable news hosts, political bumper stickers, and religious jokes have in common? The answer is that some of them are funny, while others find them deeply offensive. It’s important to know that inappropriate humor can be the basis for a discrimination law suit.
Sexual Harassment: It Can Happen Here™ (Managers/Supervisors)
Geared towards managers and supervisors, this course provides the understanding and skills necessary to create and maintain a respectful workplace. When people believe that who they are and what they do is respected, conflict, tension, complaints, grievances, lawsuits and turnover go down-while retention, morale and productivity go up.
Conflict Clock™ for Managers & Supervisors
Put the kibosh on conflict! This new eLearning course gives managers a new perspective on understanding and resolving conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.
TrainingBriefs® Preventing Workplace Bullying
New Micro-Learning! Workplace bullying, also known as abusive conduct, can have devastating effects on both organizations and individuals. We are hearing more and more about bullying – so much so, that several states have legislation outlawing bullying – even categorizing it as a legal issue.
TrainingBriefs® Diversity Moments
New Micro-Learning! Diversity and inclusion dynamics are the positive or negative reactions that occur when dimensions of diversity, such as culture, experience, and expectations, come together. A diversity moment occurs when “difference makes a difference!”
TrainingBriefs® Workplace Gossip & Rumors
So why do people start gossip and spread rumors? Much of it has to do with our need to make sense of what's happening around us. To understand what's going on, people talk to one-another. And, together, they fill in the holes in the story with a little bit of fact – and a lot of guesswork or subtle innuendo.
Got Respect?® Understanding Exclusive Behaviors
A sense of belonging is a natural, basic need. By the end of this module, you will be able to identify and understand exclusive behaviors and the effects they have on the work environment.
Got Diversity & Inclusion?™ The Diversity Moment
Differences in culture contribute to the rich vibrancy of our country’s own unique make-up. These differences can present challenges in the workplace, however. People's communication styles and ways of relating to others are influenced by their cultural heritage, which can create issues in the workplace.
Got Respect?® Unintended Exclusive Behaviors
A sense of belonging is a natural, basic need. Part of how you define yourself depends on what types of groups to which you belong: family units, social groups, religious affiliations, and common interest groups such as fitness, music or hobbies. The need to feel like you belong doesn’t end when you enter the workplace. By the end of this course, you will be able to identify exclusive and inclusive behaviors and the effects they have on the work environment.
Got Respect?® The Gender Difference
This eLearning course focuses on the common, everyday interactions between men and women in the workplace and the importance of creating an environment that is respectful to both genders. By the end of this module, you will be able to identify the impact your actions and behaviors have on others and the importance of personal responsibility in promoting respect in the workplace.
Got Respect?® Imposing Personal Beliefs
Almost nothing can create more conflict more quickly than when people impose their personal beliefs on others. In this module, we’ll focus on recognizing and dealing with the personal beliefs that might get in the way of work.
Got Diversity & Inclusion?™ Cultural Competence (An Overview)
This new course will help users identify the conceptual levels of cultural competence - the ability to interact effectively with people of different cultures and socioeconomic backgrounds. Users will also be able to identify the elements of the MEET™ model, which will help them resolve misunderstandings and differences – thus helping you maintain relationships.
Got Diversity & Inclusion?™ An Introduction to Diversity & Inclusion
Need a fun, quick way to introduce the concepts of diversity and inclusion in the workplace. Look no further! This course defines both diversity and inclusion - while helping users understand the benefits of embracing both – for a better workplace.
Got Respect?® Humor in the Workplace
By completing this module, you will be able to distinguish between appropriate and inappropriate humor in the workplace. You will also be able to describe different responses to inappropriate humor in the workplace and implications of each.
Got Respect?® Gossip in the Workplace
Not every conversation in the workplace can be about the work. As humans, we want to get to know each other. The thing is, if the topic of conversation is about someone else, there’s a good chance it could lead to gossip. In this eLearning module you’ll explore the effect of gossip in the workplace.