Search eLearning Library for: eLearning - Signature
Preventing Retaliation in the Workplace: Recognize. Respond. Resolve.™ (All Employees)
All employees are responsible for ensuring that they do not behave in a retaliatory manner. This updated course helps employees identify and report retaliatory behaviors may be observed.
eLearning - Signature Ethics & Compliance Compliance, Communication, Harassment Prevention, Professionalism Foundational 40 minutes
The Right Side of the Line: The M.E.E.T. Resolution Module™
Help managers meet federal compliance standards for harassment-prevention training.
eLearning - Signature Ethics & Compliance Harassment Prevention, Compliance, Management, Professionalism Intermediate 20 Minutes
Being F.A.I.R.™ Understanding the Power of Cultural Competence (eLearning)
Promote inclusion and cultural competency in the workplace. Diversity can be defined as the unique characteristics of all of the various groups who make up your business environment (such as customers, managers, employees, suppliers and other stakeholders). Managing diversity is about recognizing and responding effectively to the similarities and differences among all groups that make up the organization.
eLearning - Signature Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness Foundational 30 Minutes
Exceeding Internal Customer Expectations
“Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.
eLearning - Signature Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 30 Minutes
Legal Briefs™ Family and Medical Leave Act
The Family and Medical Leave Act (FMLA) provides employees with health problems and family challenges the opportunity to deal with those issues without having to worry about the impact on their careers. Managers and organizations need to be aware of the purpose and benefits of the FMLA and make sure they are correctly communicating and interpreting the law to employees.
eLearning - Signature Ethics & Compliance, Leadership Compliance, Communication, Effective Leadership, Management, New Supervisor Intermediate 35 Minutes
Legal Briefs™ The Americans with Disabilities Act: Tough Questions & Straight Answers
By taking this updated eLearning course, your managers will learn how the ADA impacts them and their employees and find key answers to their most frequently asked questions. With critical legal information to guide decision making, this course helps managers understand their responsibilities under the ADA and how to sort through tough issues and respond effectively.
eLearning - Signature Ethics & Compliance, Leadership Management, Compliance, Effective Leadership, Respect / Respectfulness Intermediate 35 Minutes
Preventing Retaliation in the Workplace: Recognize. Respond. Resolve.™ (Manager Version)
Reduce the risk of costly claims by preventing workplace retaliation! This updated course helps inform managers on what retaliation is and why it is important for your organization to put practices in place to avoid this costly complaint.
eLearning - Signature Ethics & Compliance Compliance, Communication, Harassment Prevention, Management, Professionalism Intermediate 45 Minutes
Legal Briefs™ Harassment & Discrimination: Promoting Respect and Preventing Discrimination
Harassment and discrimination are probably two of the most well known legal issues managers face. Unfortunately, they are also the two areas where managers can get themselves into the most trouble. Even with all the publicity on this topic in the media, many managers are not aware of their responsibilities regarding harassment and discrimination This course covers critical information on the things you need to be aware of in terms of how harassment and discrimination impacts you, as a manager, on a daily basis.
eLearning - Signature Ethics & Compliance, Leadership Management, Compliance, Discrimination, Harassment Prevention, Professionalism Intermediate 35 Minutes
Mentoring 201™ The Next Steps for Success (eLearning Signature)
Mentoring 201 takes a closer look at some key elements of the mentor/mentee partnership. This course covers the following key points for a meaningful mentoring partnership: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.
eLearning - Signature Leadership, Personal Performance Coaching & Mentoring, Collaboration, Communication, Interpersonal Skills, Effective Leadership Intermediate 30 Minutes
Let's M.E.E.T.™ to Resolve Workplace Harassment (eLearning Signature)
This course is designed to help you recognize, respond to and resolve difficult interactions that can stem from inappropriate or illegal behaviors in the workplace. This allows you and your organization to stay on the “right side of the line.” As a manager, it is especially important that you respond to any incidents immediately and thoughtfully.
eLearning - Signature Ethics & Compliance Compliance, Harassment Prevention, Inclusion / Equity / Belonging, Professionalism Intermediate 20 Minutes
ATTITUDE!™ Resolving Difficult Situations in the Workplace (eLearning Signature)
Unless you're a psychologist, no one really likes to deal with a difficult attitude... If we're really truthful, most of us would rather walk on hot coals before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This interactive course helps by providing a 5-step process to tackling difficult situations.
eLearning - Signature Leadership, Personal Performance Collaboration, Communication, Emotional Intelligence, Interpersonal Skills, Effective Leadership Foundational 40 Minutes
ATTITUDE!™ Resolving Difficult Situations in the Workplace for Healthcare (eLearning)
Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor, or even a patient to feel the negative effects from someone with a bad attitude. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.
eLearning - Signature Leadership, Personal Performance Collaboration, Communication, Conflict Resolution, Emotional Intelligence, Interpersonal Skills, Effective Leadership Foundational 40 Minutes
Legal Briefs™ Substance Abuse: The Manager's Role in Creating & Maintaining a Drug-free Workplace
We have a responsibility to understand and communicate to employees the organization’s policy on substance use or abuse in the workplace. This course contains critical information on the things you need to be aware of in terms of how substance use and abuse in the workplace impacts you as a manager, your employees and your organization.
eLearning - Signature Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism Intermediate 30 Minutes
Conducting Legal Interviews™ (eLearning Signature)
Hiring employees can be an expensive and lengthy process. Managers are often in a hurry to fill vacant positions in order to maintain the productivity of their departments. They are usually so focused on getting the position filled, they may not realize they have asked an inappropriate interviewing question. Keeping interviewers up to date on legal interviewing practices is invaluable to your organization. Court costs and legal fees as well as time off the job can cost your organization both money and bad publicity.
eLearning - Signature Ethics & Compliance, Leadership Effective (& Legal) Interviewing, Compliance, Management Intermediate 40 Minutes
Conflict 101™ (eLearning Signature)
If you're like most people... you never really give much thought to conflict... you just deal with it. You either fight...take flight or...simply freeze. In other words, you argue or yell your way through it... avoid it all together... or you just don't know what to say or do. Conflict is simply a part of life - and that's especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.
eLearning - Signature Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism Foundational 35 Minutes
Courage 2 Coach™ - (eLearning Signature)
Effective coaching is the single most important factor in employee development today. Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success.
eLearning - Signature Leadership, Personal Performance Coaching & Mentoring, Change, Communication, Interpersonal Skills, Management, Professionalism Foundational 35 - 40 Minutes
Mentoring 101™ - The Basics (eLearning Signature)
A mentor is someone who provides guidance to a less-experienced employee. A mentor may be another employee or even a professional from outside of the company. Regardless of the structure, mentors are role models who shares knowledge and advice to help the mentee grow professionally.
eLearning - Signature Leadership, Personal Performance Coaching & Mentoring, Collaboration, Communication, Interpersonal Skills, Effective Leadership Foundational 20 Minutes
Smart Leadership: Conducting Legal Interviews™ (eLearning Signature)
Keeping interviewers up to date on legal interviewing practices is invaluable to your organization. Court costs and legal fees as well as time off the job can cost your organization both money and bad publicity. This course is designed to educate you on how to create and ask legally defensible pre-employment questions based upon a structured behavioral based interview that will help you hire the right person and stay out of court.
eLearning - Signature Ethics & Compliance, Leadership Effective (& Legal) Interviewing, Compliance, Management Intermediate 40 Minutes
Taking TIME to Lead™
As a supervisor or manager, you’re responsible for yourself and others. Your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.
eLearning - Signature Leadership Conflict Resolution, Communication, Interpersonal Skills, Successfully Leading Others, Management Intermediate 30 Minutes
The Oh Series™ Everyday Workplace Ethics (eLearning)
We’re all faced with making decisions every day. When making a decision that involves right & wrong choices, sometimes it's tough to figure out what's the best decision in a given situation. It’s important to remember that our decisions can result in actions that have major consequences - for the organization, our customers and for ourselves.
eLearning - Signature Ethics & Compliance Ethics & Integrity, Collaboration, Compliance, Conflict Resolution, Problem Resolution Foundational 30 Minutes