Search eLearning Library for: Communication

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the Training Content Library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Signature 116 courses

TrainingBriefs® 393 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

TrainingBriefs® Keeping It Confidential

Updated! Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients and employees is safe. When it comes to ethical discussions, confidentiality is one of many ethical issues that come up in the workplace.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Communication, Compliance, Effective Leadership, Learning Reinforcement, Professionalism Foundational 5 Minutes

TrainingBriefs® Motivating Employees to Care

New Micro-Learning! When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why he or she might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse!

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Professionalism Foundational 5 Minutes

TrainingBriefs® Putting It All on the Table

As a manager or supervisor, you tackle multiple priorities and shifting deadlines on a daily basis. How you respond to your team may or may not be your best example of good leadership skills. This course is designed to give you the opportunity to step back and take a look at how you might be interacting with your direct reports.

eLearning - TrainingBriefs® Leadership Professionalism, Communication, Interpersonal Skills, Management Foundational 7 Minutes

TrainingBriefs® Redirection

Discipline should be a last resort. It’s negative and often leads to separation. Redirecting behavior is positive, forward-thinking, and often leads to success. Before you give a reprimand—think! In many cases an employee needs to be redirected rather than reprimanded.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Effective Leadership, Management Foundational 5 minutes

TrainingBriefs® Responding to Change with Integrity

New Micro-Learning! Appreciating change can be very complex, though. And we must acknowledge that how we respond to change has an impact on how things will unfold for us, and those around us. After giving some consideration to your reactions to a specific change, and the probable reasons for your reactions, there are really only four choices for how to respond to change.

eLearning - TrainingBriefs® Personal Performance Change, Communication & Influencing, Learning Reinforcement Intermediate 9 Minutes

TrainingBriefs® Serving the Customer

New Micro-Learning! Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.

eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Interpersonal Skills Intermediate 5 Minutes

TrainingBriefs® Solving Attendance Issues

New Micro-Learning! Solving an attendance problem requires not only building trust with employees, but also holding them accountable. Motivating employees to conform to organizational standards works best when they play a part in developing a solution. This course gives you a process for dealing with attendance issues.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Professionalism Foundational 6 Minutes

TrainingBriefs® Strategies for Success

New Micro-Learning! Success in your workplace/position will mostly be determined by your attitude and whether it’s positive or negative. This course focuses on the strategies shown here which you can use to ensure that you get along, get noticed, and get ahead.

eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® The Impact of Negative Attitudes

New Micro-Learning! Dealing with attitude issues is a common problem for managers. Negative attitudes not only impact the company’s bottom line performance, but co-workers, the culture, the company, and customers as well.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Effective Leadership, Learning Reinforcement, Management Foundational 7 Minutes

TrainingBriefs® Understanding Decision-Making Styles

New Micro-Learning! Making decisions. It’s a part of your life, every day. Deciding what to wear to work in the morning, what to eat for dinner, and whether to walk up the stairs or take the escalator are some of the easier decisions to make during a typical day. On the other hand, when it comes to making decisions at work that involve other people, your decision is dependent on a variety of perspectives, including your hierarchical or equality decision making style.

eLearning - TrainingBriefs® Leadership Effective Leadership, Communication, Inclusion / Equity / Belonging, Respect / Respectfulness, Teamwork Intermediate 10 Minutes

TrainingBriefs® Understanding Exclusive Behaviors

New Micro-Learning! Exclusive behaviors in the workplace are any behaviors that make an employee feel like they are not a part of the group in which they belong. Examples of such behavior include greeting co-workers inconsistently; leaving people out of meetings, discussions, and activities... and more!

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Learning Reinforcement, Respect / Respectfulness Foundational 7 Minutes

TrainingBriefs® What’s With the ‘Tude?

We can't make someone change his or her attitude. But we can choose how we react. That's why the solution starts with us. We owe it to ourselves to help create an environment where everyone respects each other, so we can get things done that need to get done. A big part of that is learning how to deal with difficult attitudes.

eLearning - TrainingBriefs® Leadership Effective Leadership, Communication, Successfully Leading Others, Management Foundational 5 Minutes

TrainingBriefs® When Peers Collide

New Micro-Learning! The pressures we face in the workplace can put a lot of strain on our relationships with our coworkers that might even prevent us from getting our work done. It’s not easy confronting your coworkers when you are having problems… but it is possible.

eLearning - TrainingBriefs® Personal Performance Interpersonal Skills, Communication, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Workplace Stereotypes

New Micro-Learning! Stereotypes are over-generalized beliefs about a particular category of people. Stereotypes are generalized because one assumes that the stereotype is true for each individual person in the category. Everyone within an organization has a responsibility to ensure that the work culture promotes a professional work environment by demonstrating appropriate behavior.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics Foundational 5 Minutes

Got Diversity & Inclusion?™ Fiction vs. Fact

It’s sometimes difficult not to become involved in gossip and rumor sharing at work. After all, people tend to like gossip and interesting bits of information. At work, however, this type of interaction is both harmful and costly! By the end of this course, you will be able to understand the meaning of diversity and more importantly, inclusion - and the impact of gossip, assumptions, rumors and innuendo in the workplace.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Interpersonal Skills, Respect / Respectfulness Foundational 15 Minutes

Got Diversity & Inclusion?™ Respecting Religious Diversity (for Employees)

We all want to work in an environment that promotes tolerance and diversity. And in order to achieve that, you need the right tools to deal with issues of religious diversity in the workplace. This course is designed to help employees identify workplace behaviors that may not show respect for religious diversity and determine the correct action to take when inappropriate religious remarks are made.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Professionalism Foundational 17 Minutes

Got Diversity & Inclusion?™ The Negative Impact of Unconscious Bias

This new course will help you in dealing effectively with individuals and cultural differences - or diversity - that impact relationships with co-workers, customers and other stakeholders who are critical to the success of your organization. By the end of this module, you will be able to identify the dynamics of diversity and inclusion and the presence and influence of unconscious bias.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Professionalism, Unconscious / Hidden Bias Intermediate 15 Minutes

Got Diversity?™ Generational Diversity for Employees

Each of the four generations in the workplace represents different viewpoints and perspectives which can lead to communication challenges and other interesting team dynamics. By the end of this course, you will be able to identify the characteristics of the four generations and the challenges of their different work styles within the team.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Generational Challenges, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness Foundational 15 Minutes

Got Diversity?™ Respecting Religious Diversity (for Managers)

As a leader, you need the right tools to deal with issues of religious diversity in the workplace. These tools are designed to give you greater clarity around what disrespect looks and sounds like. By the end of this course, you will be able to identify workplace behaviors that may not show respect for religious diversity and determine the correct action to take when inappropriate religious remarks are made.

eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Management, Respect / Respectfulness, Unconscious / Hidden Bias Intermediate 15 Minutes

Got Ethics?® An Overview

This introductory module to the Got Ethics? series provides a great overview of the different ethical situations that employees might face in the workplace.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Communication, Ethics & Integrity, Interpersonal Skills, Effective Leadership, Professionalism Foundational 9 Minutes