eLearning Library (231 Courses)

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the TAG® library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. TAG® licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Classics 106 courses

TrainingBriefs® 344 courses

LearningBytes® 133 courses

Advantage 33 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

Results for Topic: Communication

TrainingBriefs® Leveraging the Power of Emotional Intelligence

New Micro-Learning! Emotional intelligence is the capability to identify and manage one's own emotions, as well as the emotions of others. Leveraging the power of emotional intelligence helps a person guide their thinking and behavior, and then manage and/or adjust emotions to adapt to environments or achieve one's goal(s).

eLearning - TrainingBriefs® Leadership, Personal Performance Collaboration, Communication, Leadership, Management, Emotional Intelligence Intermediate 7 Minutes

TrainingBriefs® Mentoring - Establishing Development Needs

New Micro-Learning! As a mentor, going through this process of working with you, your mentee will learn more about the organization, discover other opportunities to explore, uncover other leadership resources and above all, they’ll leave with a greater sense of self insight that will serve them well for the rest of their career.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Professionalism Foundational 5 Minutes

TrainingBriefs® Motivating Bad Attitudes

New Micro-Learning! Dealing with an employee who has ceased to care about the job, can be very frustrating but it is possible to work with the employee and uncover the underlying issues. When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why they might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse.

eLearning - TrainingBriefs® Leadership, Personal Performance Leadership, Communication, Coaching & Mentoring Foundational 6 Minutes

TrainingBriefs® Motivating Employees to Care

New Micro-Learning! When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why he or she might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse!

eLearning - TrainingBriefs® Leadership Leading, Communication, Professionalism Foundational 5 Minutes

TrainingBriefs® Outlining Presentation Intent

New Micro-Learning! A presentation happens anytime we have an opportunity to inspire, inform and influence people... literally hundreds of times every day. It could be a phone call. A quick conversation in the hallway. An e-mail. A staff meeting. They're all presentations. In this course, you'll learn about the three elements you should address when outlining the intent of your presentation to ensure you are successful at communicating your message.

eLearning - TrainingBriefs® Personal Performance Interpersonal Skills, Communication, Professionalism Foundational 5 Minutes

TrainingBriefs® Putting It All on the Table

New Micro-Learning! As a manager or supervisor, you tackle multiple priorities and shifting deadlines on a daily basis. How you respond to your team may or may not be your best example of good leadership skills. This course is designed to give you the opportunity to step back and take a look at how you might be interacting with your direct reports.

eLearning - TrainingBriefs® Leadership Professionalism, Communication, Interpersonal Skills, Management Foundational 5 Minutes

TrainingBriefs® Recognizing Sales Opportunities

New Micro-Learning! One way in which you can support the sales process is by recognizing and responding to sales opportunities as they present themselves. The key, just like it is with any sales strategy, is to ask questions and then really listen to the answers using the ask, listen, clarify and confirm strategy. This will help keep the customer engaged and confirm understanding of the opportunity.

eLearning - TrainingBriefs® Personal Performance Sales & Service, Communication, Professionalism Foundational 5 Minutes

TrainingBriefs® Reporting Ethical Concerns (for Managers)

New Micro-Learning! High-profile corporate scandals have received considerable media attention in recent years. Management should have a keen interest in avoiding such outcomes by encouraging employees to report unethical conduct anonymously. Unfortunately, many employees struggle with ethical decisions because they feel that they cannot remain anonymous so unethical behavior persists.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Communication, Compliance, Leadership Intermediate 7 Minutes

TrainingBriefs® Resolving Sales Problems

New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.

eLearning - TrainingBriefs® Personal Performance Sales & Service, Communication Foundational 7 Minutes

TrainingBriefs® Responding to Change with Clarification

New Micro-Learning! Everyone reacts differently to change, and we can influence how others around us react. Anyone can respond to change in a way that's positive and productive for themselves and their organizations. The Change Response Strategy™ is a tool you can use in any change situation by clarifying how and why a change impact you and others.

eLearning - TrainingBriefs® Personal Performance Change, Communication, Interpersonal Skills, Professionalism Intermediate 6 Minutes

TrainingBriefs® Responding to Change with Integrity

New Micro-Learning! Appreciating change can be very complex, though. And we must acknowledge that how we respond to change has an impact on how things will unfold for us, and those around us. After giving some consideration to your reactions to a specific change, and the probable reasons for your reactions, there are really only four choices for how to respond to change.

eLearning - TrainingBriefs® Personal Performance Change, Communication & Influencing, Learning Reinforcement Intermediate 9 Minutes

TrainingBriefs® Serving the Customer

New Micro-Learning! Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.

eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Interpersonal Skills Intermediate 5 Minutes

TrainingBriefs® Solving Attendance Issues

New Micro-Learning! Solving an attendance problem requires not only building trust with employees, but also holding them accountable. Motivating employees to conform to organizational standards works best when they play a part in developing a solution. This course gives you a process for dealing with attendance issues.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Professionalism Foundational 5 Minutes

TrainingBriefs® Strategies for Success

New Micro-Learning! Success in your workplace/position will mostly be determined by your attitude and whether it’s positive or negative. This course focuses on the strategies shown here which you can use to ensure that you get along, get noticed, and get ahead.

eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Tailoring Your Presentation

New Micro-Learning! When you have the ability to be flexible and tailor you presentation in the face of changing situations, you're going to be able maintain interest and make you message compelling in order to inspire, inform, or influence your audience.

eLearning - TrainingBriefs® Personal Performance Interpersonal Skills, Communication, Professionalism, Personal Improvement Foundational 7 Minutes

TrainingBriefs® The Impact of Negative Attitudes

New Micro-Learning! Dealing with attitude issues is a common problem for managers. Negative attitudes not only impact the company’s bottom line performance, but co-workers, the culture, the company, and customers as well.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Leadership, Management, Learning Reinforcement Foundational 7 Minutes

TrainingBriefs® The Know-It-All Boss: Leadership by Proxy

New Micro-Learning! As a manager or supervisor, you manage multiple priorities and shifting deadlines on a daily basis. How you listen and respond to your team may or may not be your best example of good leadership skills.

eLearning - TrainingBriefs® Leadership Leadership, Communication, Interpersonal Skills, Professionalism, Learning Reinforcement Intermediate 5 Minutes

TrainingBriefs® The No…No…No! Boss

New Micro-Learning! One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager, supervisor or boss.

eLearning - TrainingBriefs® Leadership, Personal Performance Collaboration, Communication, Emotional Intelligence Intermediate 7 Minutes

TrainingBriefs® The No…No…No! Boss (For Healthcare)

New Micro-Learning! Bad attitudes in the workplace can deteriorate morale, lower productivity, and ultimately increase costs. It doesn’t take much for a co-worker, manager, or patient to feel the negative effects from someone with a bad attitude.

eLearning - TrainingBriefs® Leadership, Personal Performance Collaboration, Communication, Emotional Intelligence

TrainingBriefs® There’s No “I” in Team

New Micro-Learning! Most people don’t intentionally come to work with a bad or difficult attitude. The problem is a lot of people don’t understand - or they forget - how our attitudes affect the people around us. When these situations do arise, all it really takes is a gentle reminder that what they're doing has an impact on the rest of us.

eLearning - TrainingBriefs® Leadership Leading, Communication, Leadership Foundational 6 Minutes