Search eLearning Library for: Communication
TrainingBriefs® Doesn't Have the Skills
There are times, when employees don’t perform their jobs up to our expectations for a variety of reasons. It’s your job, as a manager, to communicate and reinforce those expectations and find appropriate solutions, when those expectations are not met. How do you work with an employee who is not performing up to your expectations?
Managing Generation Y: Recruit, Engage, Retain™: An Advantage eLearning Course
With four generations in the workforce today, there are both challenges and opportunities to working on multi-generational teams. This course will help you understand how to recruit, engage, and retain Generation Y, the next generation of people entering our workforce.
Conflict 101™ (eLearning Signature)
If you're like most people... you never really give much thought to conflict... you just deal with it. You either fight...take flight or...simply freeze. In other words, you argue or yell your way through it... avoid it all together... or you just don't know what to say or do. Conflict is simply a part of life - and that's especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.
Taking TIME to Lead™
As a supervisor or manager, you’re responsible for yourself and others. Your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.
Conflict Clock™ for Managers & Supervisors
Put the kibosh on conflict! This new eLearning course gives managers a new perspective on understanding and resolving conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.
TrainingBriefs® Motivating Bad Attitudes
Addressing an employee who has ceased to care about the job, can be very frustrating but it is possible to work with the employee and uncover the underlying issues. When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why they might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse.
TrainingBriefs® The No…No…No! Boss
One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager, supervisor or boss.
TrainingBriefs® Coworkers Are Customers, Too!
When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.
TrainingBriefs® Diffusing Customer Emotions
You're on the phone with a frustrated and (rightfully so) angry customer. They have had it and want to talk to a manager... what do you do? Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.
TrainingBriefs® Lack of Commitment
Getting people to care when they think something is no big deal or when they just don’t seem to have any sense of urgency can be a challenge. This course takes a look at the impacts an individual has on the rest of his or her co-workers when they display a lack of commitment to the team and the organization.
TrainingBriefs® Leveraging the Power of Emotional Intelligence
Emotional intelligence is the capability to identify and manage one's own emotions, as well as the emotions of others. Leveraging the power of emotional intelligence helps a person guide their thinking and behavior, and then manage and/or adjust emotions to adapt to environments or achieve one's goal(s).
Got Performance?® The Importance of Integrity (Employees)
Although living our daily lives with ethics and integrity may seem simple enough, often times we can find ourselves in difficult situations when making the right decision is not always easy or clear. By the end of this course, you will be able to identify some of the most common work-related concerns as well as identify the best course of action given an ethical or compliance situation.
Got Performance?® The Work-Life Balance Conundrum (for Employees)™
Work-life balance is something all of us want but very few of us seem to achieve. The perfect balance between work and life varies for each person and it changes depending upon our life circumstances. In this eLearning course, you will learn proven techniques that will help you address the work-life conundrum.
Managing Generation Y: Leading Our Future™ - Advantage eLearning
There are now four generations in the work place. Each generation thinks, votes, buys, communicates, and interacts differently. This eLearning course teaches managers how to communicate, coach, and lead Generation Y employees, the largest generation of people entering our workforce.
SafetyBytes® - HazCom: Health Hazard Concepts
The SDS (safety data sheet) provides detailed information about the chemical’s composition, health and physical hazards, precautions for safe handling, and what to do in the event of an emergency. In this SafetyBytes® course, we’ll describe some basic health hazard concepts you may find on SDSs.
SafetyBytes® - HazCom: Routes Of Exposure
The safe handling of chemicals begins with - information. Knowing the potential hazards of the chemicals you work with is a vital first step in ensuring your safety - both on the job, and at home. In this SafetyBytes® lesson, we’ll discuss the routes of entry that hazardous materials might have you’re your body.
SafetyBytes® - HazCom: Types Of Hazardous Substances
Whether at home or in a work setting, most of us handle chemicals in one form or another. Sometimes, without even being aware of it. In this SafetyBytes® module, we’ll review the different types of hazardous substances that you may come into contact with.
SafetyBytes® Common Physical Hazard Terms
A physical hazard is a substance that is likely to burn or support fire; may explode or release high pressures that can inflict bodily injury; or can spontaneously react on its own, or when exposed to water. In this SafetyBytes® course, we’ll discuss common physical hazard terms.
SafetyBytes® HazCom: How Hazardous Substances Effect The Body
Chemicals and materials that help create everything from the microchips in our computers, to the medicines that improve our health, can pose a hazard, IF they are not handled safely. In this SafetyBytes® lesson, we’ll discuss various classes of hazardous substances and the effect they have on certain body organs.
TrainingBriefs® Workplace Privacy: Managing Expectations
New Micro-Learning! When it comes to workplace privacy, communication is key. If you manage your employees' expectations of privacy in the workplace with clear policies and procedures and clear communication, you can help prevent many misunderstandings and potential lawsuits.