Search eLearning Library for: Communication
TrainingBriefs® Motivating Employees to Care
New Micro-Learning! When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why he or she might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse!
TrainingBriefs® Putting It All on the Table
As a manager or supervisor, you tackle multiple priorities and shifting deadlines on a daily basis. How you respond to your team may or may not be your best example of good leadership skills. This course is designed to give you the opportunity to step back and take a look at how you might be interacting with your direct reports.
TrainingBriefs® Redirection
Discipline should be a last resort. It’s negative and often leads to separation. Redirecting behavior is positive, forward-thinking, and often leads to success. Before you give a reprimand—think! In many cases an employee needs to be redirected rather than reprimanded.
TrainingBriefs® Responding to Change with Integrity
New Micro-Learning! Appreciating change can be very complex, though. And we must acknowledge that how we respond to change has an impact on how things will unfold for us, and those around us. After giving some consideration to your reactions to a specific change, and the probable reasons for your reactions, there are really only four choices for how to respond to change.
TrainingBriefs® Serving the Customer
New Micro-Learning! Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.
TrainingBriefs® Solving Attendance Issues
New Micro-Learning! Solving an attendance problem requires not only building trust with employees, but also holding them accountable. Motivating employees to conform to organizational standards works best when they play a part in developing a solution. This course gives you a process for dealing with attendance issues.
TrainingBriefs® Strategies for Success
New Micro-Learning! Success in your workplace/position will mostly be determined by your attitude and whether it’s positive or negative. This course focuses on the strategies shown here which you can use to ensure that you get along, get noticed, and get ahead.
TrainingBriefs® The Impact of Negative Attitudes
New Micro-Learning! Dealing with attitude issues is a common problem for managers. Negative attitudes not only impact the company’s bottom line performance, but co-workers, the culture, the company, and customers as well.
TrainingBriefs® The Know-It-All Boss: Leadership by Proxy
New Micro-Learning! As a manager or supervisor, you manage multiple priorities and shifting deadlines on a daily basis. How you listen and respond to your team may or may not be your best example of good leadership skills.
TrainingBriefs® Understanding Decision-Making Styles
New Micro-Learning! Making decisions. It’s a part of your life, every day. Deciding what to wear to work in the morning, what to eat for dinner, and whether to walk up the stairs or take the escalator are some of the easier decisions to make during a typical day. On the other hand, when it comes to making decisions at work that involve other people, your decision is dependent on a variety of perspectives, including your hierarchical or equality decision making style.
TrainingBriefs® Understanding Exclusive Behaviors
New Micro-Learning! Exclusive behaviors in the workplace are any behaviors that make an employee feel like they are not a part of the group in which they belong. Examples of such behavior include greeting co-workers inconsistently; leaving people out of meetings, discussions, and activities... and more!
TrainingBriefs® What’s With the ‘Tude?
We can't make someone change his or her attitude. But we can choose how we react. That's why the solution starts with us. We owe it to ourselves to help create an environment where everyone respects each other, so we can get things done that need to get done. A big part of that is learning how to deal with difficult attitudes.
TrainingBriefs® When Peers Collide
New Micro-Learning! The pressures we face in the workplace can put a lot of strain on our relationships with our coworkers that might even prevent us from getting our work done. It’s not easy confronting your coworkers when you are having problems… but it is possible.
TrainingBriefs® Workplace Stereotypes
New Micro-Learning! Stereotypes are over-generalized beliefs about a particular category of people. Stereotypes are generalized because one assumes that the stereotype is true for each individual person in the category. Everyone within an organization has a responsibility to ensure that the work culture promotes a professional work environment by demonstrating appropriate behavior.
Got Diversity & Inclusion?™ Fiction vs. Fact
It’s sometimes difficult not to become involved in gossip and rumor sharing at work. After all, people tend to like gossip and interesting bits of information. At work, however, this type of interaction is both harmful and costly! By the end of this course, you will be able to understand the meaning of diversity and more importantly, inclusion - and the impact of gossip, assumptions, rumors and innuendo in the workplace.
Got Diversity & Inclusion?™ Respecting Religious Diversity (for Employees)
We all want to work in an environment that promotes tolerance and diversity. And in order to achieve that, you need the right tools to deal with issues of religious diversity in the workplace. This course is designed to help employees identify workplace behaviors that may not show respect for religious diversity and determine the correct action to take when inappropriate religious remarks are made.
Got Diversity & Inclusion?™ The Negative Impact of Unconscious Bias
This new course will help you in dealing effectively with individuals and cultural differences - or diversity - that impact relationships with co-workers, customers and other stakeholders who are critical to the success of your organization. By the end of this module, you will be able to identify the dynamics of diversity and inclusion and the presence and influence of unconscious bias.
Got Diversity?™ Generational Diversity for Employees
Each of the four generations in the workplace represents different viewpoints and perspectives which can lead to communication challenges and other interesting team dynamics. By the end of this course, you will be able to identify the characteristics of the four generations and the challenges of their different work styles within the team.
Got Diversity?™ Respecting Religious Diversity (for Managers)
As a leader, you need the right tools to deal with issues of religious diversity in the workplace. These tools are designed to give you greater clarity around what disrespect looks and sounds like. By the end of this course, you will be able to identify workplace behaviors that may not show respect for religious diversity and determine the correct action to take when inappropriate religious remarks are made.
Got Ethics?® An Overview
This introductory module to the Got Ethics? series provides a great overview of the different ethical situations that employees might face in the workplace.