Search eLearning Library for: Communication
Legal Briefs™ Workplace Privacy: Does It Really Exist? (eLearning Program)
Workplace privacy issues can be tricky—in large part due to expectations on the part of employees of having the same rights to privacy at work as they do at home. From things such as appropriate handling of employee records and information to the need of the company to track the use of technology, privacy definitions and expectations can raise many questions for which managers need to have the answers.
eLearning - Signature Ethics & Compliance, Leadership Management, Communication, Professionalism, Workplace Privacy Intermediate 30 Minutes
Whale Done!™ in Action (eLearning Signature)
Transform your organization with the power of positive relationships
eLearning - Signature Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Foundational 30 - 45 minutes
Whale Done!™ The Power of Positive Relationships (eLearning Program)
Transform your organization with the power of positive relationships - based on the highly popular and best-selling book by Ken Blanchard. Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, this program offers a compelling message and memorable workshop activities that will have an immediate and positive impact on your workplace.
eLearning - Signature Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Foundational 35 minutes
Win the S.A.L.E.™: Putting it All Together
Designed for service and support professionals. This program is a comprehensive for employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
eLearning - Signature Personal Performance Sales & Service, Communication, Communication & Influencing, Selling Foundational 35 Minutes
TrainingBriefs® A Difference of Opinion
New Micro-Learning! You may do a superb job of preparing for a meeting, running the meeting and even getting the best out of your team. However, it’s likely that you will encounter a challenge to your ability to stay on track by participants who express strong differences of opinion. If differences of opinion are not resolved effectively, a meeting can spin off track, become chaotic, and prevent the achievement of the meeting’s purpose and desired outcomes.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Management, Meeting Preparation Intermediate 6 Minutes
TrainingBriefs® Being Cooperative and Respectful
New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course you'll learn about three ways you can be cooperative and respectful in the workplace; building relationships, sharing the credit and keeping your manager informed.
eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills Foundational 5 Minutes
TrainingBriefs® Being Positive and Proactive
New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. The course takes a look at the concept of being positive and proactive in all that you do.
eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills Foundational 6 Minutes
TrainingBriefs® Beware of Personal Opinions
New Micro-Learning! In the workplace, we need to understand how controversial issues outside of the organization can affect internal working relationships and productivity when we start voicing our personal opinions in the midst of a culturally diverse workforce.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Management Foundational 5 Minutes
TrainingBriefs® Change Resiliency
New Micro-Learning! The basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Then… something happens that brings it to our attention. Other times, change seems jarring. It creates what feels like a huge obstacle falling into our life and way of doing things.
eLearning - TrainingBriefs® Personal Performance Change, Communication, Interpersonal Skills, Learning Reinforcement Foundational 7 Minutes
TrainingBriefs® Coaching Basics
New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process. You need to engage your employee in recognizing and solving the current problem. And, you need to help develop his or hers own problem-solving capabilities.
eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Effective Leadership, Professionalism Foundational 5 Minutes
TrainingBriefs® Coaching Overview
New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process.
eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Learning Reinforcement Intermediate 5 Minutes
TrainingBriefs® Coaching the High Performer
New Micro-Learning! Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.
eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Learning Reinforcement, Professionalism Foundational 5 Minutes
TrainingBriefs® Consequences of Exclusive Behavior
New Micro-Learning! When employees feel left out, it impacts everyone in the workplace. Employees fail to work together, they miss work more frequently, and they eventually may choose to find employment elsewhere.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Learning Reinforcement, Professionalism, Respect / Respectfulness Intermediate 5 Minutes
TrainingBriefs® Difficult Performance Appraisals
The performance appraisal is one action tool that helps facilitate communication. It helps establish goals, it allows you to exchange feedback, and it is an excellent opportunity to revisit position expectations. Knowing how to navigate through a difficult performance appraisal is very beneficial in keeping “good” employees, identifying areas of opportunity, and redirecting employees who could improve in some areas such arriving late to work, missing deadlines, or displaying a negative attitude.
eLearning - TrainingBriefs® Leadership Assessing Performance, Communication, Professionalism Intermediate 5 Minutes
TrainingBriefs® Embracing Feedback
New Micro-Learning! Diversity is a fact of life in today’s workplace. Which means we need to be able to recognize and respond to those similarities and differences and make better decisions based on those understandings. In this short course, we’ll explore the importance of providing accurate feedback to our direct reports - and being open their insights.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Management Foundational 7 Minutes
TrainingBriefs® Handling Integrity Moments
New Micro-Learning! An integrity moment is any time an opportunity presents itself for you to make a choice that displays integrity or shows an example of integrity for others. This course outlines a process to guide your responses in order to build a culture of both honesty and trust in your organization.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Communication, Effective Leadership, Professionalism Foundational 6 Minutes
TrainingBriefs® Holding Others Accountable for Retaliation
New MicroLearning! To demonstrate your commitment to the organization’s culture of integrity, you must consistently hold employees accountable for their actions. You should expect everyone in the workplace to have that same commitment to compliance. Finally, managers need to hold one another to the same standards as everyone else… with NO exceptions.
eLearning - TrainingBriefs® Ethics & Compliance, Leadership Compliance, Communication, Harassment Prevention, Management, Professionalism Intermediate 6 Minutes
TrainingBriefs® Integrity Action Steps for Managers
New Micro-Learning! Integrity is everyone’s responsibility. By doing your part to build a business culture of high integrity, you can achieve greater personal job satisfaction and help others to do the same. As a leader, you have a responsibility to promote a culture of integrity in your organization. It starts with your own behavior and by showing your employees that ethical conduct is important. Integrity happens when you make it safe for employees to speak up and prevent retaliation against anyone who does.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Communication, Successfully Leading Others, Management, Professionalism Foundational 6 Minutes
TrainingBriefs® Keeping It Confidential
Updated! Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients and employees is safe. When it comes to ethical discussions, confidentiality is one of many ethical issues that come up in the workplace.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Communication, Compliance, Effective Leadership, Learning Reinforcement, Professionalism Foundational 5 Minutes
TrainingBriefs® Kindness Matters
Traditionally, kindness has often been considered a weakness in the world of business. Everyone knows you can’t be successful climbing the corporate ladder by being touchy-feely or… even nice, right! Fortunately, being kind has nothing to do with being weak… actually… it has everything to do with strength!
eLearning - TrainingBriefs® Personal Performance Workplace Civility, Collaboration, Communication & Influencing, Culture Commitment, Customer Service, Interpersonal Skills, Learning Reinforcement, Professionalism Foundational 5 Minutes