Search eLearning Library for: Personal Performance

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the Training Content Library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Signature 116 courses

TrainingBriefs® 393 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

Cyber Security Essentials: Stop. Think. Ask.™

Cybersecurity is the practice of protecting systems, networks, programs, devices and data from cyber-attacks. These attacks are usually aimed at accessing, changing, or destroying sensitive information; extorting money from users; or interrupting normal business processes. By understanding terminology, possible targets and the consequences of cyber-attacks, we can all minimize the potential impacts, gain value in your cybersecurity efforts, and even prevent future attacks.

Topic: Cybersecurity Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Learning Reinforcement Course Level: Foundational Seat Time: 45 Minutes

No Problem! Serving Others with Respect™ (eLearning)

YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.

Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Sales & Service Course Level: Foundational Seat Time: 40 Minutes

ENOUGH!™ The Consequences of Sexual Harassment (eLearning for Employees)

Looking for a completely new approach to sexual harassment training? Want to actively engage your employees on key topics such as hostile work environment and quid pro quo? ENOUGH! uses a dramatic story line and interactive learning components to effectively engage learners... to trigger empathy... all while driving home key learning points regarding the deep consequences of workplace sexual harassment. The active bystander concept is also covered.

Topic: Sexual Harassment Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Course Level: Foundational Seat Time: 60 Minutes

TrainingBriefs® Why Complimenting Others Matters

In the fast-paced environment of today's workplace, it's easy to get caught up in the whirlwind of deadlines, meetings, and emails. Amidst this hustle, the simple act of complimenting others often gets overlooked. Recognizing and vocalizing the value of our colleagues' efforts is not just a nicety – it's a powerful tool that fosters a positive work environment, boosts morale, and encourages a culture of appreciation and respect.

Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Respect / Respectfulness Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® Why Resilience Matters

Resilience matters in the workplace because it can help employees cope with stress, improve their well-being, increase their job satisfaction and performance, enhance their creativity and innovation. Resilience can also benefit the organization by reducing turnover and absenteeism as well as by improving customer satisfaction and loyalty, reputation and brand image, and employee engagement and retention.

Topic: Inclusion / Equity / Belonging Learning Paths: Diversity, Equity, Inclusion & Belonging, Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Respect / Respectfulness Course Level: Foundational Seat Time: 5 Minutes

More Than a Gut Feeling™: Leveraging the Power of Behavior-Based Interviewing (Advantage Course)

Based on Best-Selling More Than a Gut Feeling IV! Let’s be honest… a lot of hiring gets done based on nothing other than a gut feeling. Assumptions... Intuition... And a lot of employee turnover results because that gut feeling, that assumption, that intuition just wasn’t very accurate. If you’re like most managers, one of your greatest fears is that you’ll hire the wrong person. You want to hire the person who, ultimately, will be the most successful in the job. You know that your operation will function more smoothly and will be more productive if the right person is in the right job.

Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management Course Level: Intermediate Seat Time: 50 Minutes

It’s Still Not Just About Sex Anymore™: Harassment and Discrimination in the Workplace

Updated with the US Supreme Court decision protecting LGBTQ+ workers! In the ever-changing work environment, it's difficult to know--or understand--what's allowed and what's not allowed at work. Using this new course, bring greater awareness to the many types of harassment which can occur in the workplace. Use with employees organization-wide for annual training or new employee orientation.

Topic: Harassment Prevention Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Discrimination, Onboarding, Professionalism, Sexual Harassment Course Level: Foundational Seat Time: 40 Minutes

TrainingBriefs® I’m Stressed!

The human body is designed to experience stress and react to it. Stress can be positive, keeping us alert, motivated, and ready to avoid danger. Stress becomes negative when a person faces continuous challenges without relief or relaxation between stressors. As a result, the person becomes overworked, and stress-related tension builds.

Topic: Reducing Stress (Work & Life) Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Employee Wellness, Mental Wellness & Health Course Level: Foundational Seat Time: 7 Minutes

TrainingBriefs® Telecommuting (Tips and Tricks)

New Micro-Learning! New to working remotely? Most of us have been conditioned to work and focus because of outside constraints. Meetings force us to adhere to certain schedules, office hours dictate our start and end time and a manager’s watchful eye usually keeps our daily Netflix reviews to a minimum. Once on your own, you may find yourself floundering a bit to stay productive.

Topic: Personal Improvement Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills Course Level: Foundational Seat Time: 8 Minutes

Open Mind, Open World: Improving Intercultural Interactions™ (eLearning Signature)

The Signature version of this Open Mind, Open World is a self-study program designed to help you improve your global mindset and communication skills as you interact with others from different cultural backgrounds.

Topic: Communication Learning Paths: Diversity, Equity, Inclusion & Belonging, Personal Performance Type: eLearning - Signature Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Professionalism, Sales Course Level: Intermediate Seat Time: 50 Minutes

Conflict Clock™ (eLearning Signature)

Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. This course was designed to help all employees respond to workplace conflicts successfully! Benefits include: reduced stress and frustration, increased effectiveness, more respect and recognition and increased job and personal satisfaction.

Topic: Conflict Resolution Learning Path: Personal Performance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 35 Minutes

WorkSmarts™: How to Get Along, Get Noticed and Get Ahead (eLearning Signature)

Success isn’t just about the job you do—it’s also about how you do it. Communicating effectively, working well with others, staying positive and flexible in the face of change —these are essentials for helping new employees become productive as quickly as possible.

Topic: Professionalism Learning Path: Personal Performance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Effective Leadership Course Level: Foundational Seat Time: 35 Minutes

Got Respect?® The Respectful Workplace

In today’s diverse workplace, good interpersonal skills are needed to maximize productivity and minimize misunderstandings. We gain by treating others with respect and building good rapport with our co-workers. After completing this course, you will have a greater understanding of respect and its impact in the workplace.

Topic: Diversity Dynamics Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management, Respect / Respectfulness Course Level: Foundational Seat Time: 15 Minutes

More Than a Gut Feeling™ Overview (Manufacturing)

Based on the world-wide best-seller, this course uses the More Than a Gut Feeling concepts and models in a manufacturing environment. This fast-paced course will empower and increase understanding that the single best predictor of future job performance is past job behavior. Learners will also realize that their task in the hiring interview is to gather the kinds of information that will enable them to hire people who will be successful in their jobs.

Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: eLearning - Signature Suggested Industry Usage: Industrial & Manufacturing Other Topics: Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management Course Level: Intermediate Seat Time: 35 Minutes

The Consequences of Sexual Harassment™ (DE Employee)

Specific for Delaware State Sexual Harassment Training Requirements! This course is strategically designed to deeply engage each learner - with a realistic view of workplace harassment and the fallout associated with a non-compliant culture. Using realistic and dramatic videos, character interviews and interactive components, this new course helps participants become more aware of the personal consequences surrounding sexual harassment and identify what they should do if they experience or witness a sexual harassment situation.

Topic: Sexual Harassment Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Discrimination, Harassment Prevention, Learning Reinforcement Course Level: Foundational Seat Time: 60 Minutes

Exceeding Internal Customer Expectations

“Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 30 Minutes

TrainingBriefs® Dealing with Angry Customers

Customers get rude or angry for a variety of reasons—some justified, some not. And it’s very likely you’ll encounter rude or angry individuals at one time or another. It’s how you respond that can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize our business again. This course explores strategies for dealing with an irate customer.

Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Learning Reinforcement, Professionalism Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® The Post-Pandemic Workplace

New Micro-Learning! Returning to the office raises a lot of questions. It’s everyone’s job to make sure we create a workplace that is safe and respectful! During these trying times, communication will go a long way towards reducing fear and unfounded rumor/gossip. As we progress, you might see new changes. New policies. New procedures implemented within our workplace.

Topic: Communication Learning Paths: Personal Performance, Workplace Safety Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Onboarding, Professionalism, Reducing Stress (Work & Life) Course Level: Foundational Seat Time: 8 Minutes

Mentoring 201™ The Next Steps for Success (eLearning Signature)

Mentoring 201 takes a closer look at some key elements of the mentor/mentee partnership. This course covers the following key points for a meaningful mentoring partnership: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.

Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Interpersonal Skills, Effective Leadership Course Level: Intermediate Seat Time: 30 Minutes

ATTITUDE!™ Resolving Difficult Situations in the Workplace (eLearning Signature)

Unless you're a psychologist, no one really likes to deal with a difficult attitude... If we're really truthful, most of us would rather walk on hot coals before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This interactive course helps by providing a 5-step process to tackling difficult situations.

Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - Signature Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Emotional Intelligence, Interpersonal Skills, Effective Leadership Course Level: Foundational Seat Time: 40 Minutes