Search eLearning Library for: Leadership
Conflict Clock™ for Managers & Supervisors
Put the kibosh on conflict! This new eLearning course gives managers a new perspective on understanding and resolving conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.
eLearning - Signature Leadership Conflict Resolution, Communication, Interpersonal Skills, Professionalism Intermediate 30 Minutes
Fearless Facilitation!™ How to Lead Effective Meetings (eLearning Program)
Turn ineffective meetings into highly productive sessions! Fearless Facilitators expertly foster participation and make any group session more productive.
eLearning - Signature Leadership, Personal Performance Communication, Communication, Communication & Influencing, Interpersonal Skills, Effective Leadership, Onboarding, Professionalism Intermediate 35 Minutes
Fearless Facilitation!™ How to Lead Effective Training (eLearning Course)
Exemplary facilitators are fearless because they prepare thoroughly for training sessions, are organized to the minutest detail, respect the experiences of adult learners, attend to various learning styles, and masterfully draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions.
eLearning - Signature Leadership, Personal Performance Effective Training, Interpersonal Skills, Effective Leadership, Professionalism Intermediate 35 Minutes
Get the Whole Picture™: Asking Probing Questions in a Behavioral-Based Interview
This course was created for people who are already familiar with basic behavior-based interviewing. It is an advanced workshop-format designed to significantly improve probing skills. Developed in collaboration with Dr. Paul Green, a leading industrial psychologist and behavioral-based interviewing expert, this course enables participants to identify their personal probing style and then practice five effective probing strategies.
eLearning - Signature Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Effective Leadership, Professionalism Advanced 30 Minutes
Once Upon a Leader™ (eLearning Signature)
The majority of challenges calling for leadership are everyday situations in our professional and personal lives. This new eLearning course delves into these challenges and how to overcome them.
eLearning - Signature Leadership Effective Leadership, Interpersonal Skills, Management, Professionalism Foundational 30 Minutes
The Courage to Coach™ for Retail (eLearning Signature)
The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance. The course will provide you with the skills necessary to directly address a common fear among managers—how to coach an employee when the employee doesn’t want to be coached.
eLearning - Signature Leadership Coaching & Mentoring, Change, Communication, Conflict Resolution, Management, Professionalism Foundational 30-40 Minutes
The Extraordinary Leader™: Going from Good to Great - eLearning
In a world growing increasingly complex, there is an urgent need for leaders at every level and in every organization. The need is for leaders who are prized because of contributions they make to their organizations, the role models they present and the elevated standards of performance they set. The Extraordinary Leader is a course designed to help leaders develop competencies needed to produce extraordinary results in their organizations.
eLearning - Signature Leadership Effective Leadership, Change, Coaching & Mentoring, Collaboration, Communication, Communication & Influencing, Interpersonal Skills, Management, Motivation, Professionalism Intermediate 30 - 45 minutes
TrainingBriefs® Interview Preparation
When preparing to interview candidates, it’s important to ask questions that will help you evaluate capabilities, commitment and chemistry. This course helps you think about how you currently prepare for an interview and asks - what could you change to make your interviewing more effective?
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Management Foundational 8 Minutes
TrainingBriefs® Accepting Your New Role
New Micro-Learning! Being a manager, supervisor or team leader can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you.
eLearning - TrainingBriefs® Leadership, Personal Performance Successfully Leading Others, Effective Leadership, Learning Reinforcement, Management Foundational 9 Minutes
TrainingBriefs® An Employee Who Threatens an Outsider
New Micro-Learning! If an employee has threatened someone outside your organization, it may be a warning sign of an employee who is under stress and having a difficult time maintaining control of his or her emotions. If you fail to act, you could end up facing a hostile work environment lawsuit. Direct intervention at an early stage really does make a difference.
eLearning - TrainingBriefs® Ethics & Compliance, Leadership Compliance, Management, Workplace Violence Prevention Foundational 5 Minutes
TrainingBriefs® Communicating with Difficult Employees
New Micro-Learning! In conversations with employees that may be somewhat challenging, it’s important for you to have some strong communication skills. Asking good questions is one such skill. Communicating with an employee who may be defensive requires you to model an open, questioning stance - we can call it the learning stance.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Interpersonal Skills Foundational 5 Minutes
TrainingBriefs® Communication Tools
New Micro-Learning! Let’s face it, leaders can never have enough communication skills to deal with all of the situations that come their way in the workplace. By the end of this module, you will be able to identify coaching and problem-solving questions to help employees develop greater competence and confidence.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication Foundational 6 Minutes
TrainingBriefs® Dealing with Unprofessional Behavior
New Micro-Learning! This module emphasizes the role of coaching in creating successful outcomes when dealing with an employee’s unprofessional behavior. Making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.
eLearning - TrainingBriefs® Leadership Effective Leadership, Coaching & Mentoring, Successfully Leading Others, Learning Reinforcement, Meeting Preparation, Professionalism Intermediate 5 Minutes
TrainingBriefs® Empowered Leadership
As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. So, you might ask yourself, “How do I maintain those relationships on a daily basis?”
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Learning Reinforcement, New Supervisor Foundational 5 Minutes
TrainingBriefs® Integrity in Hiring
Updated! As a manager, we are ethically bound to oversee the recruitment and hiring process with honesty, consistency and objectivity. This course looks at a specific hiring example and spends some time talking about what you should do in this situation making sure you always act with integrity.
eLearning - TrainingBriefs® Ethics & Compliance, Leadership Hiring & Recruiting, Compliance, Ethics & Integrity, Learning Reinforcement Foundational 6 Minutes
TrainingBriefs® Interviewing: Probing Techniques
During an interview, when a candidate's answer is a generality, self-promotional, not behavioral, isn’t complete or the candidate’s non-verbals don’t match what the candidate is saying, follow-up with behavioral probes to draw out more information. You discover that the specifics the candidate gives can be linked to job requirements.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Interpersonal Skills, Management Intermediate 5 Minutes
TrainingBriefs® Mentoring - Establishing Development Needs
New Micro-Learning! As a mentor, going through this process of working with you, your mentee will learn more about the organization, discover other opportunities to explore, uncover other leadership resources and above all, they’ll leave with a greater sense of self insight that will serve them well for the rest of their career.
eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Professionalism Foundational 5 Minutes
TrainingBriefs® Motivating Bad Attitudes
Addressing an employee who has ceased to care about the job, can be very frustrating but it is possible to work with the employee and uncover the underlying issues. When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why they might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse.
eLearning - TrainingBriefs® Leadership, Personal Performance Effective Leadership, Coaching & Mentoring, Communication Foundational 6 Minutes
TrainingBriefs® Must Do’s As a Mentor
New Micro-Learning! Some organizations have official mentors while others have more of an informal approach to mentoring. No matter how it happens, a mentor fills a vital role in the success of the organization. In order to be a successful mentor, you need to understand what does a mentor does, who benefits from mentoring, and the “must do’s” as a mentor. In this course, we will look at must do’s as a mentor.
eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Effective Leadership, Professionalism Foundational 5 Minutes
TrainingBriefs® Open Communication
New Micro-Learning! As a leader you must demonstrate your commitment to the organization’s culture of integrity, create an environment where employees feel safe to voice their concerns and hold all employees accountable for their actions.
eLearning - TrainingBriefs® Leadership Communication, Compliance, Respect / Respectfulness Foundational 5 Minutes