TrainingBriefs® Creating a Positive Customer Experience
eLearning Course

TrainingBriefs® Creating a Positive Customer Experience

Customer Service

New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

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Learning Path & Details


  • Creating Customer Loyalty


  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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Training Files (1)

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Additional Information

Trainer Comments: Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves.

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Explore the Program: Glad I Could Help: Real Customer Service Situations for Discussion™