Many expressions of disrespect have histories that explain why these expressions are offensive. These histories aren't always known or understood, sometimes even by the people affected. Since there is no way we can always know what may trigger a “diversity moment,” any one of us may encounter one at any time. When that happens, everyone can take responsibility for addressing the situation and maintaining the work relationship.
This course illustrates how easily comments can become unintentionally disrespectful and have a harmful effect on working relationships. Misunderstandings of this type can create serious problems when they are not resolved and can even contribute to a hostile work environment should they become prevalent, highly impactful or disruptive.