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eLearning Course

Johnny the Bagger: A True Story of Customer Service™ (eLearning Signature)

Customer Loyalty

This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.

Learning Path & Details

Suggested Industry Usage

Competencies

  • Building Customer Loyalty

Learning Objectives

  • Explain why truly extraordinary service must come from the heart (i.e. from person-to-person connections, not business-to-person connections).
  • Describe the primary positive results that come from delivering from-the-heart service.
  • Apply the key mindsets and actions every day that are necessary to deliver from-the-heart service.
  • Name at least three ways you can add your own "personal signature" to your work to surprise and delight customers.

Interactivity

  • Audible Narration
  • Linear Navigation
  • Integrated Video
  • Interactions and Activities
  • Inline Quiz
  • Post-Assessment

Buying Options

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The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Sollah Hosted $17.00 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Client Hosted $15.00 (Minimum 100 learners)

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
Configure

Also Available as: Off-The-Shelf Video Program (ILT)

Johnny the Bagger® A True Story of Customer Service™

Johnny the Bagger® A True Story of Customer Service™

Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. Use Johnny the Bagger to empower and excite all employees about bringing their best service to the front-line of business.

Training Files (1)

TitleTypeTime/PagesLanguage
eLearning Course EnglishDemo

Additional Information

Use this self-study course to empower and excite all employees about bringing service to the front-line of business.


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