Got Performance?® When Policies and Service Collide
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eLearning Course

Got Performance?® When Policies and Service Collide

Better Customer Service

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

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Learning Paths & Details


  • Building Customer Loyalty
  • Developing Critical Work Skills


  • Audible Narration
  • Branching
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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Training Files (1)

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Additional Information

Trainer Comments: By completing this module, you will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.

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