Got Performance?® Think Like a Customer
Recently Updated
eLearning Course

Got Performance?® Think Like a Customer

Serving and Retaining Customers

Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service

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Learning Paths & Details

Interactivity

  • Audible Narration
  • Branching
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you.

Course pricing is based on the total number of learners for the chosen license period (1-3 years).
There are volume as well as multi-year discounts available.

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Training Files (1)

TitleTypeTime/PagesLanguage 
NEW Think Like a Customer
eLearning File
eLearning CourseEnglishPreview

Additional Information

Trainer Comments: Did you know 40% of customers switch to a competitor because of poor service? Only 8% switch because of cost. And even worse, 68% of customers feel customer service is indifferent at best. Those are some sobering statistics. Don’t be a bad service statistic! You can change things around and all it takes is to start thinking like a customer.


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