Dealing with attitude issues is a common problem for managers. You can have a terrific team of people, but one bad attitude can be the weak link in the chain that pulls everyone else down. This course will help managers deal with negative attitudes and create positive outcomes for all.
Remember that a negative attitude can have toxic effects on a team or an organization. You will learn to identify negative attitudes through a person’s words, tone and body language. You will also learn how a negative attitude can impact performance with the resulting impact on co-workers, culture, the company, and customers.