eLearning Course

Got Performance?® Think Like a Customer

Serving and Retaining Customers

Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service

Learning Paths & Details

Interactivity

  • Audible Narration
  • Branching
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

Buying Options

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The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Sollah Hosted $16.95 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Client Hosted $14.00 (Minimum 100 learners)

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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Also Available as: Video Vignettes

Courage 2 Coach™ - Coaching is Positive

Courage 2 Coach™ - Coaching is Positive

We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

Training Files (1)

TitleTypeTime/PagesLanguage
Think Like a Customer
eLearning File
eLearning Course EnglishDemo

Additional Information

Did you know 40% of customers switch to a competitor because of poor service? Only 8% switch because of cost. And even worse, 68% of customers feel customer service is indifferent at best. Those are some sobering statistics. Don’t be a bad service statistic! You can change things around and all it takes is to start thinking like a customer.


More From the Series: The Courage to Coach™: Tough Employee Performance Situations


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